Mercedes-Benz dealer

Reception attitude is stinking. She does not care for customers. I reported her to the management but when I passed her with her senior she showed no remorse. Though it is in my area I think next time I'll go out of Eastern Cape.

Extremely unprofessional service.I booked my vehicle in for an annual service for the “first time”, (note that this was my first experience with this brand of vehicle – Mercedes- Benz,) as I previously owned BMW Renault & Ford.The poor service was notice from the time the booking was made. I needed to make several calls before my call was actually picked up, once the call was answered I had to leave a message for the service department to contact me back as there was no answer in that department.I was eventually able to make a booking, however, to my surprise I did not receive a booking SMS confirmation, in fact I did not receive any confirmation, I needed to call in to confirm the date and time.Once I arrived at the dealership I was told to proceed to the back, upon arrival there was nobody waiting to receive the vehicle, I needed to ask a random person that was standing around and was told, that I just need to park my vehicle against the pavement????after a few minutes I was greeted by two ladies and one of them requested the car keys (note that at this time I was standing outside beside the vehicle). Is this normal???Suddenly a gentleman approached the vehicle, open the doors, sanitized the vehicle, and drove off(again no introduction or advising me of the next steps and I am still standing outside).I was then told to have a seat, and someone will offer me a lift home, (I've never experienced this hospitality from any of the above vehicle brands). someone then collected me with a “Smart Car”, again, did not introduce himself just asked me for my address, needless to say it was a really uncomfortable trip home.the entire day had passed, and I did not receive one phone call, SMS or email providing me an update on my vehicle.I received a call from the service consultant the next day giving me an update on my vehicle!Due to a family emergency, I urgently required my vehicle on day 3, and requested to collect the vehicle.at 12pm the same day I received a call from the service consultant that advise that some of the issues on my vehicle was unable to be repaired due to me needing the vehicle, it will need to be re booked, however, I was told that the vehicle will be ready for collection at 1:00 PM.I arrived at the dealership at 1:30 PM, and only receive the vehicle at 14:15pm “WoW”.I was never contacted back, in order for the remaining issues to be sorted out!

Far better service for passenger parts than the branch in Langenhofen Park.

I needed a new car urgently and had the pleasure of being assisted by Duncan. He is friendly, down to earth, and made me feel very comfortable in a place I usually feel intimidated by as a lady.Also a big thank you to Hester Steenkamp in Finance and Insurance who was so efficient, friendly and patient with me. Very happy with my new car and looking forward to future dealings with the Rola group! :)

Good and friendly customer service

Thank you Karl and team for your assistance in getting me back on the road on Friday. Service way above and beyond!! Awesome service! Big thank you to the team that dealt with me with the purchase of my new vehicle today. It was an absolute pleasure dealing with your friendly and very professional team. The service was fantastic! Thanks all!

Very disappointing.Calling me in with an appointment early morning, just to exchange a sensor.And late afternoon i'f been told it is only ready by tomorrow.This is disgusting!How can I ceep my appointments now ?If 0 stars would be an option this time I would coos it.

I bought my car at Mercedes Bedfordview and serviced it for the last 7x years at the same branch with no problems. There was no question in my mind to book my car for service again this year even though the Service consultant i use is no longer there. First when i got there the new service consultant was nowhere to be found and when i ask to see him after a person had to write up my car that is not even there a month i was told he said he is busy - 45min later he saw me after i insisted i need to meet him. Already i had my doubts. At 11am he called me to advise so many things wrong with my car. i tried to call back to establish the need to change all and finally only got hold of him at 2pm. i fetch my car from Bedford took it to another dealer and all the things i was told wrong could not be found. I dont know if this is a case of exploitation? I tried to report this to the service manager and branch manager and yet to get hold of them or get them to call me back. take it they are all busy?! will never take my car there again. I actually more sad than angry.

A far cry from what you expect from s Mercedes Benz dealership. Very disappointing and actually damaging to the MB Brand. Lots of improvement needed here.

No consideration of their customers as still no shuttle service to drop and pick them up.