Cell C Paarl Mall

What a mess. Something as basic as a SIM swap is impossible for the Paarl team apparently. The first time I go in, the assistant tells me to do it via the customer care line fire to the way the SIM was RICA'd. Okay cool, get home and realise that I can't make any calls to Customer Care because neither my old SIM nor the new one I was told to purchase and use for the SIM swap is RICA'd. I go back a second time and tell them the issue. The assistant tells me (1) the previous advice I was given was incorrect and (2) they cannot allow me to contact Customer Care via a phone in-store because then they'll get heat from Head Office for not helping the customer in-store.Make it make sense? So now I can't get help in store due to the circumstances around the RICA situation but at the same time I can't contact Customer Care, nor will they help me contact Customer Care?All this time the original phone number I'm trying to keep is linked to my banking apps which I can't use anymore because of this whole situation. Nice one Cell C Paarl. Well done.UPDATE : I phoned another Cell C branch and they literally fixed the issue over the phone. Please don't tear your hair out over the inadequate service at the Paarl Mall branch, just go somewhere else :)

Astrid is excellent in what she is doing and a real asset to Cell C

Very Bad service!!! They act like they are doing you a huge favor to help you. They did not really help me. My friend have had the same experience there. When someone obviously does NOT want to help you, then i don't want to buy from you!

I Called this Store almost 14 times today and no answer. this is very frustrating. Why is it so hard to get ahold of this store???

Will be nice if I ask a simple question to get a simple answer and being told in a FU matter of fact manner that the person will not even do the effort to give me a proper answer.

Store are closed between 13h00 and 14h00 with out notification and closing times does not reflect on website. This not acceptable customers service. Poor poor

Best service. There's a woman in the shop called Ashrid. Thanks for your help all the time when I call in.

Best service store ever, Never have any complaints and love their service delivery with my new upgrade. Loving my phone

I don't think you deserve a star from me as there is no response from the shop when you call in. You cannot be that busy, I'm a loyal customer and it's instances like these that's going to determine whether I'll remain a customer or not! Thank you for the response but that 084135 no is not user friendly!

Besides the fact that Cell C in its own is complete bull (insert pooh) The Cell C in PAARL mall is just nonsense. I really hope this network collapses soon. It's not matter of if anymore, but when