Watch manufacturer

I am not impressed. Come all the way from Pretoria, first lied at re clasp not ready maybe sold to someone, had appointment for fetching. Cynthia should explain situation! return for clasp, get battery from Vincent, dead battery, return again, get right battery at last. Hope it works. Omega should be concerned.

Smooth online process, with prompt and good communication and items received ahead of time and in perfect condition as advertised and expected. Excellent.

Matt Areand Cape Town what a great company. I just recieved my timepiece and I'm so happy. It's a stunning timepiece wow. I will definitely recommend this company. There prices aren't to bad and there customer service out of this world. Thank you.

arrived on time! bring on summer

Great service! My watch was repaired on time and professionally. Unfortunately there is no repair report provided. I had to ask them to check if a pressure test was done. But other than that it was a good experience.

Excellent quality and after-sales service. Still wearing my watch after 10 years!

Watch sent in for repair March 2021 , NOW March 2022 still not able to get in touch with any one to collect or inform me about my watch. !!!!!!!!!!!!!!!!!!!! This is plain criminal

We bought one of their new premium Models in their Durban outlet.The Consultant was extremely friendly and explained the product in full detail. I have to say, to get a high quality automatic watch in a unique design under 3000 Rand with full service options and warranties is unheard of in South Africa.Way to go Matt.

I am so disappointed with the service from Matt Arend Watches. I inquired about a bespoke piece for a birthday present about 2 months before the birthday. The initial correspondence was wonderful and then silence. A month later I was getting worried because I needed to find a back up present and time was running out. After several inquiry emails and Whatsapp messages with no answer from them I realised they are in no need of my business. This is not a company that you can rely on. I am appalled as we want to support our local business (there are not many watch companies in South Africa) but with this kind of service how can we?

I am so disappointed with Swatch service. I took my watch on the 21/2/2022 for a battery to be replaced and the bezel on my watchface to be replaced. I have contacted Swatch shop in Sandton twice in May to find out where my watch is only to be told it has not been done yet. I then phone Swatch Group to complain and find out where my watch is in June, only to be told that the person I need to speak to is out to lunch and they will phone me back, it is now the 6th July and I am still waiting.......I bought a Swatch watch because of their after sales service, seems the joke is on me.