Subaru dealer

Don’t take your Subaru to Thorpe for a repair. Trust me. Friendly enough, but that’s all I can say. This experience cost us time and money and basically damaged our car. Stick to companies who specialise in Subaru.

Waiting area Is good with wifi but the last two times I went there waited for most of the day to get bakkie serviced while people came and went

Serviced our JAC Most satisfied We were taken to the mall while waiting. Thanks Mark

I don’t even know where to start…in SUMMAY: 1000km after Subaru Cape Town’s 4th attempt to fix a timing chain cover leak on my (almost new) car, it ran a bearing.I called the Subaru’s 24/7 “ASSIST” number multiple times with no response – after sending off a few mails I finally managed to get them to collect my car. Granted, it was the 28th of December and most people were probably on holiday, HOWEVER you would expect this to be the most important time for them to be on standby offering assistance to families travelling etc.During the entire time my car was in their hands, I wouldn’t even get so much as an update. I would have to contact them and ask “So what’s happening with my car” and each time it would be something else, promises made, service managers telling me I shouldn’t have involved their JHB office in the whole process since “it compromised the warranty claim” and making me feel like I should be grateful that I at least got given a courtesy car to drive around.2 AND A HALF MONTH LATER, I get my car back - there-after it goes back multiple time, with coolant leaking everywhere, oil and PETROL leaking all over the place.TIP to management, take it or leave it: Keep at least 1 short block in the country stock to avoid ordering from Japan and having to make the client wait. When an engine/short block replacement is nearing completion, get all the documentation together to avoid have the client wait an additional week on top of his 2+ month wait for his/her car. Don’t finish the car and then take a week to “get documentation together” for the changing of the engine number. This process usually takes 1-2 days!I will never be buying another Subaru from this dealership (my family and I have bought 4 cars from them in the past) – we should have stopped dealing with them sooner. They managed to botch up a short block install on my father’s 2003 WRX as well, but that’s another story…If anyone wants to see videos of 95 Unleaded fuel bubbling up out of my injectors all over my engine after I got my car back from these people, give me a shout.

Absolutely outstanding customer service and Anthony is brilliant. Subaru Somerset West is very organised, they call you back and explain how to look after your car. It made the process of buying a new car both fun and exciting. Despite there being a closer Subaru dealership I will go further away to this branch because they are that good.

Just had my second Outback delivered.Everything was fine, superb and very friendly serviceSpecial thanks to Dene and the team for making this a breeze

I am just writing a short message to express my gratitude towards all of the team that assisted with Supplying me with a new car key and Coding and Cutting the key all in 1 day with no issues or problems.With the country always focusing on negativity all the time, i thought that the team really needed a THANK YOU SO MUCH, i went to get my key sorted and left with a washed, cleaned and polished car, never experienced such amazing service in my life.Thank you all

Just Happy with my service I'm getting from them!! Well done!

Always good service, efficient and knowledgeable. The only Subaru dealer I use for parts & service.

I want to give a HUGE shout-out to Mark & Franco for their incredible service and assistance with my vehicle.They took the time to explain everything to me in detail.Thank you for your professionalism and thank you for taking such great care of my vehicle.I would recommend Subaru Centurion branch to anyone and everyone that owns a car or is looking to purchase.After leaving the workshop today I had peace in my heart & mind.Thank you!!!