Thorp Table View | Cape Town

I don’t even know where to start…in SUMMAY: 1000km after Subaru Cape Town’s 4th attempt to fix a timing chain cover leak on my (almost new) car, it ran a bearing.I called the Subaru’s 24/7 “ASSIST” number multiple times with no response – after sending off a few mails I finally managed to get them to collect my car. Granted, it was the 28th of December and most people were probably on holiday, HOWEVER you would expect this to be the most important time for them to be on standby offering assistance to families travelling etc.During the entire time my car was in their hands, I wouldn’t even get so much as an update. I would have to contact them and ask “So what’s happening with my car” and each time it would be something else, promises made, service managers telling me I shouldn’t have involved their JHB office in the whole process since “it compromised the warranty claim” and making me feel like I should be grateful that I at least got given a courtesy car to drive around.2 AND A HALF MONTH LATER, I get my car back - there-after it goes back multiple time, with coolant leaking everywhere, oil and PETROL leaking all over the place.TIP to management, take it or leave it: Keep at least 1 short block in the country stock to avoid ordering from Japan and having to make the client wait. When an engine/short block replacement is nearing completion, get all the documentation together to avoid have the client wait an additional week on top of his 2+ month wait for his/her car. Don’t finish the car and then take a week to “get documentation together” for the changing of the engine number. This process usually takes 1-2 days!I will never be buying another Subaru from this dealership (my family and I have bought 4 cars from them in the past) – we should have stopped dealing with them sooner. They managed to botch up a short block install on my father’s 2003 WRX as well, but that’s another story…If anyone wants to see videos of 95 Unleaded fuel bubbling up out of my injectors all over my engine after I got my car back from these people, give me a shout.

Magda Kruger was the sales executive who I bought my brand new Suzuki from.I highly recommend Magda, professional, friendly and excellent service I received from Magda. Down to the smallest detail Magda assisted me and I'm not an easy client to please.Thank you Magda and Thorp Motors. ❤️❤️ I love my new Suzuki

Very helpful. Great customer service. The gentleman in the parts section went the extra mile in assisting me with the part for a car stuck in Seychelles.

As a first time customer to have a service done and a problem noise investigated, I am very disappointed in this place. I did not feel welcome or valued. Thorp can learn a lot from market or imperial. Workshop efficiency is slow at best, you need to call them for updates else you have no idea what is going on. They forgot my service book and now I need to drive 30kms back to get it. I will not be returning and rather go to Subaru dealer elsewhere.

Dont deserve even one star I need to rate you zero customer care...I've been calling this afternoon to book a service and i've been transferred all over from post to pillars and gets cut off. Pathetic servise will still gona take it up with the high management

Regrettably during my service inexplicably my petrol guage went from 3/4 tank to just above half a tank of petrol. Services seem to consume a lot of fuel.

1st vehicle service received at the same place purchased. Reception is welcoming, courteous and assuring. Hot beverage made the wait worthwhile accompanied with latest magazines to read through. Every employee at this establishment greeted as they passed by, making me truly feel like a valued customer. Thorp continues to keep me coming back.

My Suzuki Swift is new. In the first year it started to develop rust spots. I now have rust ALL over my car and I am not getting after-service from Suzuki.Sue-Anne from Table View Cape Town refuses to return my call. Candace - who has now left Table View - was supposed to escalate for me. Two months down the road and I cannot even get a phone call or email to follow up. The receptionist just say sorry and that the messages have been forwarded to Sue-Anne.I bought a Suzuki because I believed in the brand. BUT. The after service is shocking and so is the rust. I am happy to upload photos to show the rust on my car. It is on every panel!

Excellent service from start to finish. We drove all the way from PE to buy our new car here. Thanks Rual and Aden. PS. No paperwork... Everything is done electronically. Top class!