Williams Hunt Midrand

Midrand is the worst Williams Hunt Dealer. Called them to book vehicle for service, they dont have service records on my vehicle. I have been servicing my vehicle there for the last 5 years. Their staff keep changing. Their systems keep changing. Too many excuses.

Exceptional service. Thank you Lebo.

Went to Williams Hunt Midrand this morning. Was looking for a sales job, this aggressive coloured elderly lady who was standing with the receptionist was so rude to me, even went as far as telling me that I'm not the only one looking for a job, the grass isnt greener on the other side. She was so condescending and belittling and started demanding that I give her product knowledge on previous products I've sold. I cant believe this woman with such a stinking attitude is allowed to speak to people that come in to the dealership like that. Totally unacceptable!!

I brought my car (Opel Grandland X Cosmo) on the 22nd of March in to have a faulty handbrake repaired. The car is still under warranty and has an active service plan. I was informed that a faulty control module needs to be replaced. The part was ordered and I took the car back to have the module fitted and all the electronic control functions reprogrammed. They had issues with the reprogramming, which they claimed was caused by a recent replacement of a rear brake calliper. I informed them in no uncertain terms that no such work was done, and the only work done on that car was done by them, as per the service plan and warranty. When I enquired about their progress today, they still insisted on the unauthorised calliper replacement, and have now ordered a new calliper.I have to move house to the Eastern Cape in 4 weeks time, and may not have the car back in time.

Customer service on a whole new level from sales through to workshops. Extremely knowledgeable staff you can trust with taking time to understand needs and offer the best solutions available.

I picked up a brand-new red Opel Corsa on 17 April 2021. Upon inspection of the vehicle, I noticed paint imperfections which looked like minor chips on the boot lid below the back windscreen. Also, I noticed paint scratches and haze on the back bumper in front of the boot lid. Since the vehicle was going to KZN the next day, the dealership assured me that when I returned to Gauteng, the imperfections would be attended to. A few weeks after the vehicle arrived in KZN, the rear number plate bracket had come loose and scraped paint off the bumper. After inspection, it was noted that this bracket was poorly secured by the dealership. I notified the dealership and was assured once again that it would be attended to. On the 27th of July, I handed the vehicle over to the salesman to rectify the faults mentioned above. I was told that the touch-ups would take approximately 3 days. On the 30th of July, I was informed that they required more time for the vehicle as they were awaiting paint, which made no sense as auto paint is sold over the counter. On the 6th of August, the vehicle was returned to me in a worse condition, with blatant paint mismatch on the back bumper into the quarter section and poor workmanship which resulted in the dealership agreeing to replace my vehicle all together. On the 19th of August I was called to the dealership to view another vehicle for any imperfections before vehicle preparations were made. I noted minor scratches on the front driver’s side door and was assured once again that it will be taken care of. I finally went to pick up my new vehicle on the 4th of September and absolutely nothing had changed on the vehicle. The scratches were still present on the door, and there were now more swirl marks all around the vehicle. There were also scratches on the passenger side window tint. When I pointed out these imperfections again, they had attempted to polish the car on the spot and when the scratches were not removed, I was told that the scratches and swirl marks were as a result of a three-stage polish. This, again, makes no sense as a three-stage polish is intended to correct and remove blemishes on the paint. There were also swirl marks all over the black trim pieces between the doors, the roof and the tints on the taillights. Upon arriving home, I noticed another paint color mismatch between the front bumper and the fender. I have never seen such an occurrence on a brand-new vehicle ever before. I am extremely upset at the presentation and delivery of what is supposed to be a brand-new vehicle (see pictures attached). I am also absolutely appalled at the blatant disregard that the staff at this dealership had shown toward the presentation of the vehicle and imperfections which I had pointed out 2 weeks prior to the collection.

Lawrence ftom spares is the best, he is so patient and thorough and very knowledgeable...he made my experience great.

Excellent service!!! Alicia and Mdu went the extra mile to take care of our needs... VERY profesional .... keep it up guys!!

Requested sales manager to call me at 12:00 - no answerFollowed up on the above in order to book the car in at 14:00 - no answerFollowed up again at 15:00 the managers have leftFortunately I spoke to a compitent switchboard person, Nonpile who was able to assist me in booking in the vehicle...Perhaps your managers need some customer care training!

Pathetic serviceToo busy to offer good serviceService manager doesn’t care, not willing to assist, I got the feeling they just want to pull through as many cars as possible in one day instead of offering good real service.Left it there for the day to be told I need to leave it for two days to find a solution to the problem instead of them starting on the vehicle immediately and when asking if I can leave it there for two days the kind Technician Joe who is very knowledgeable and who was the only person actually willing to explain the issues on my car was eager to assist but Gregory jumped in and said sorry we are too busy but then why did I bring my car in to be told sorry we are too busy to deal with you???!Pathetic service 101 not even worth one starJoshua was way too busy to give me feedback ontime he even admitted so and when I asked Gregory Lyons for assistance he was extremely unforgiving and not willing to be of any assistanceThe o Lu good job they did was clean my car -