Monsoon Irrigation & Boreholes

It has been really hard to get a hold of anyone. I tried to book a call out over what’s app, after the initial response I never heard from the team again despite follow ups. My partner booked a call out, they didn’t confirm any time. I called them to confirm time and they couldn’t confirm a time. This is difficult to manage if you work from home and are in meetings all day because you cannot show a property or have a discussion but would still pay the call out fee. I would be worried giving them any business because if it takes this long to respond to queries then what will the actual service delivery be like. The lady on the phone didn’t seem too concerned over losing our business though. It’s a pity because I got my irrigation installed by them a year ago and the service was timely and excellent.

Rude is an understatement!!! Absolute nightmare dealing with them. We made the mistake by paying 100% upfront. Kept asking for updates, got different versions each time. At one point I thought maybe they confused me with another customer. Kevin is extremely unprofessional, unethical and Adam is almost there. Kevin has anger issues and needs learn how to control himself. I should have read the reviews before contacting Monsoon. Stay away from them!!

The Monsoon Irrigation team is incredibly professional, knowledgeable, friendly, neat and effective. I cannot recommend them more highly.

Thank you for a very quick response to the problem with my automatic irrigation system for my vegetables. A new system was fitted the same day and is working perfectly.

Excellent , efficient and knowledgeable service. The team that came through was very friendly and sorted out the issue speedily. Would definitely recommend them. Thanks

Unprofessional. Lack of communication with customer. Eager to send out invoice even though issue was related to a previous visit. Rude response to email from customer.

Great experience. Smooth process from initial enquiry, to quote, installation and handover. Adam was fantastic in managing the process, keeping us always updated and meeting us when necessary to discuss any questions. Thank you, Premlin

Your team is knowledgeable however they could have explained to the customer what was needed to have the system working properly

Absolutely unbelievable service. Popped in to buy new sprinkler heads and was told that might not be the problem. Might be a root. They despatched a team that got to my house before I did. 20 minutes and the problem was solved - a broken junction. Outstanding

Very disappointing.Paid in full for a very expensive repair and they have not returned after reporting that that the repair and replacement work is faulty.No recall with this company.Kevin is very rude.