Surgical House

They had exactly what I wanted (which no chemists I'd tried so far had), and then suggested other things I'd probably need too, which I didn't know about but in fact did need. And then, as I was deciding if I should get 2 or 3 depending on the price, I was told they came in packs of 5 for only $5 in total - I had expected much more than that for just 1.So, friendly, helpful and useful expert service at an excellent price.

Pretty frustrated customer. If you can avoid surgical house do so. I've rung 3 times this morning to get a price on an item and I'm promised call backs and kept on hold for a ridiculous amount of time. Definitely needs more people who are willing to help then I'll transfer you". Your dealing with persons whom have difficulties with access and aged and disabilities. It certainly is not good enough. This isn't the first time I've had this experience and always given benefit of the doubt but this is incredibly frustrating. Now to make the trip in to get a price... Will be moving my NDIS plan to a different provider after this. Such a shame as SH is local for me. Not acceptable.Edit to add

Been using this company for years and it used to give a friendly service, but good staff have left bad staff in charge!. Over the last year I have been treated like I am a pain every time I try and buy something. First I was told only 5 things can now be ordered in store. Then moaned that I didn’t have the code, (even though everyone previously over the past 15yrs had just looked at my previous order and re ordered it) Then I sat waiting and nothing came out, she didn’t even notice that all the other orders after me had been sent out immediately… Sat there for 30min…. Then I asked her to check, she moaned that it was my fault again! (She hadn’t sent the order through). Sorry but customer service at this place has never been as bad and this is not the only time as a customer I have felt like my custom is not wanted. Shame you value the bad front of house staff staying and have not picked up that the great team that once was their has now left… can only assume bad management. Oh and god forbid you need to return and unopened/used box!!! Nope that won’t happen either…

Do not shop here... My products were broken...I walked in the warehouse part wrong entrance on Friday did you know there is a toilet next to our products a gentleman came out so your products are next to a toilet...

Fantastic customer support. Very friendly and helpful staffs, especially Drew.

I called into Surgical House today to pick up some specialised items for my father who is just out of hospital. They had everything I needed and the woman in the shop was extremely helpful and knowledgeable in assisting me with purchasing the correct items. Thanks for making a stressful time a little easier.

Surgical House have always been very supportive, particularly during COVID-19 and making sure we had supplies of PPE to allow us to continue delivering in-home to the vulnerable children we support. We use Surgical House for our consumables and equipment. Highly recommended NDIS supplier.

Update** staff still rude & short in emails acting like you know nothing. Frustrating the employees dont have good customer service. There was one time a few months ago i did recive help from a lovely lady but i cannot remember her name unfortunately.

Very convenient location in Osborne Park. Friendly and helpful staff. Great for aged care and disability supplies. Good product range and knowledgeable team. AA+