Cell C Sandton City

if you absolutely want to be killed with rudeness and attitude, come here. the most disgusting service amd attitudes ever.

Dealt with a consultant, Thulo Morotudi, he was very professional, patient and was able to put all my anxieties at ease. Excellent customer service

I am writing to lodge a formal complaint regarding ticket number 1094580, pertaining to the services of Cell C, Vumatel, and Britelink. The purpose of this email is to bring to your attention the appalling after-sale support provided to customers.Approximately a month ago, we had to pay for a new fibre line installation due to damage to the original feed. Regrettably, we now find ourselves two months later with another damaged cable, resulting from a poor installation of fibre conduit by the aforementioned service providers. Despite charging us a second time for the same inadequate installation, Cell C has declined any responsibility, directing us to seek recourse with Vumatel. Unfortunately, our attempts to contact Vumatel proved futile, with extended waiting periods and no success in connecting with any of their representatives.As a last resort, we contacted Britelink, the contracted installer, who has been less than helpful, consistently promising to relay our complaints to the relevant party but failing to provide any feedback or resolution. We have waited patiently for weeks to hear back from Aamina Frank at Britelink MCT, yet our request for urgency has been disregarded. We sent an initial message to Britelink outlining our dissatisfaction with the situation, but received no response for over two weeks, despite numerous follow-ups.We find it disappointing that service providers, such as yourselves, display such poor customer service, and we have been forced to bear the cost of a second installation due to their negligence. It is not only unjust, but also unacceptable that the initial installation was not executed to the required specifications. The conduit laid by your installers was loose and not securely fastened to the exterior wall, resulting in the entire conduit collapsing and severely damaging the fiber optic cable beyond repair.We, therefore, kindly request that you take full responsibility for rectifying the situation without imposing any additional fees on us. We look forward to your prompt attention and a satisfactory resolution to this matter.Please be advised that should we not receive any feedback or an appropriate resolution, we will have no alternative but to take this matter further.

Had a lovely experience at the store. The process of taking out a new contract took about 30 min. Mduduzi was so friendly and helpful. Would definitely recommend a stop there.

Pathetic service. The lady over there don't give any proper information. They wasted our time last week since they don't know the exact process and we lost the offer due to their stupidity.Their credit department is such a nonsense they are living in old ages for sure. I doubt they go through the credit record . Initially they say they have stock they have colors but next day they will say no we need to order. Seriously terrible service.

Great assistance from the manager and the consultants are very punctual, respectful and helped me conveniently.These guys deserve a salary increase.

I received such outstanding customer service from Mduduzi at the Cell C Sandton City store this afternoon. Mduduzi was so friendly and efficient making my upgrade experience quite a pleasant one. He took his time to go through which options were best for me and was very patient whilst I was taking time to decide. On top of that he did my sim swap on the house which was a nice touch.Thanks Mduduzi...a well deserved 5 star review!

Excellent service . Jessica did everything remotely I only came to the shop once she was done to collect. Flawless experience