Dis-Chem Pharmacy The Atrium Centre - Overport

I had such an unfortunately poor experience at the store on my last visit.It has been my go too store for all my cosmetic needs for years now , since being assisted by the amazing manager of the cosmetics department some time ago.I do not live in the area but make the monthly trip to stock up , purely because of the great service I always receive.After having been there two weeks ago , they were out of stock on Catrice #40 foundation and I tried several other stores but could not find it.As a last resort , I called the store again to check if they had stock and again was assisted by an amazing young lady from the cosmetics department who informed me that they had 1 left in stock and she would keep it for me to collect.On my arrival , there was no assistant in the department and I approached the cashier who is stationed at the cosmetics and perfume department adjacent to the cosmetics.I greeted her, gave her my name and told her that I had called earlier and a bottle of Catrice was being kept aside for me .She muttered her response, as she walked away from me with the slowest uninterested motion dragging her feet as she walked ,in such a dismissive , rude an unprofessional manner. I wouldn't know anything about that

Peels Free taster promotion was done at Dischem Overport-970g Peels Honey Squeeze on promotion @R249-95 till 19th December

Ive been to Dischem Atrium on 2 successive days…and both experiences have left not much to be desired. I waited a half hour on the first visit just to get an Andolex C oral mouth wash just because Dischem sees fit to have 1 Assistant in a busy OTC counter. 2nd experience I am an asthmatic and needed 1 ampoule of Duolin for my nebulizer…The assistant shot me down without using any discretion or calling the pharmacist in charge to assist or attend to my plea. She acted as though I had asked for Pethadine or some other schedule 7 drug…Discretion Dischem, is important in a health service industry…If only Sparkport was within my area that would be my 1st choice …Service is unmatchable…I will have to consider diverting my Loyalties to some other Pharmacy even if I have to spend extra on my needs…

I found this Dischem to be cramped. The teller was friendly though

Waiting for 25 minutes at the Dispensary . No movement.Shocking service levels especially at month end lunch time.No interest shown by pharmacy staff.Busy labelling medication

Everything under one roof....clinic sisters are so helpful and friendly...prices are cheap...from medications to toiletries they have it all...

This store is absolute rubbish! They never ever pick up the phone at dispensary and the staff are laid back and have a really rubbish attitude. Ok...a little note to the staff at Dischem Overport City, nobody owes you any favours. You're doing a job and getting paid for it. You applied for it right? The least you can do is actually make some kind of effort to assist customers instead of displaying a blase attitude as if you could be working at better places but you deigned to work at Dischem and favour us all with your shining countenance. Please go find another job....preferably at McDonalds. It would suit you well. The food and service has gone to pot...much like everything else in business in this country. You should not be working in the health sector darn it! People have enough to worry about without having to dealing with complete Neanderthals messing up their health further.

I have been impressed with both the friendly & accommodating service provided by the staff & Management. The manager Chris & dispensary staff especially Desiree are extremely helpful. Being on Chronic Medication it is essential that I receive my medication on time & have found their delivery service both fast & professional, always aware of the urgency, therefore ensuring that I get my requested meds on time. I previously dealt with the Westville Pavilion branch & have found the service from both these branches amazing. Thank you for the great service.

Sometimes stuff are online only, so you have to do a click and collect or delivery. I prefer collection. Some branches won't have stock, but this one would. However, this branch takes 7-10 days to do your order. 3 times I've experienced this. It's like they work extra slow or don't at all. Last time I looked at the order book to sign off, the order was done on the day but only got the notification to pick up 1 week later. And they'll never answer the phone, and will lie to the main office, and write up that they've called you if they haven't got stock but they don't.

Very frustrating to get hold of via the phone. Always high call volumes. You then leave a message and no one returns your call, or voice box full, or you get cut off.