Kodak Image & Print

Had a quick service . .

We ordered a customized shirt. After two weeks of not receiving it despite being told it would only take 3-4 days. After we came to the store to request a refund the manager shouted at us and threw the money on the floor.Absolutely horrible customer service and ludicrously high prices.

No covid protocol in place. Guy who served me refused to wear his mask and took it off when I stepped away. No sanitizer. Also was only person in store but was told to wait for “other guy as he was in pick and pay.Kinda weird."

Very poor service. I dropped of a few framed items to be resealed at the back. I was asked to come back in 20 minutes. When I arrived 30 minutes later it became clear that they had been prioritising the work of all other clients that cane in after I had left. To make matters worse they continued to do so even while I was waiting once I arrived. If you need to de-prioritise a clients request the least you can do is inform the client and apologise for them having to give up their time so that you can assist others first.

I have never in my life experienced such appalling behaviour from an owner/manager. He was screaming at his employees when I walked in.Then when my photos were given to me, I noticed that they were scratched and he proceeded to tell me that it's fine

The biggest mistake I’ve made in a while was to use this place to print our photos from the wedding (from disposable cameras). No news for over 6 months, then after continues calling/visiting the store we finally got news that the films were lost! We got the digital versions of the photos but the actual films went missing! Rude owner and an absolutely unprofessional service. I wish I had read their reviews before I went there.

Absolutely disgusted by the service received! Not only did they not meet requirement for printed cup to be made but when asked to change or fix it, the manager/owner was so rude! Even swearing at us and not wanting to take accountability!!! I have never in my life! So appalled!!

I have been using them for over a year with no issues. Howard was great. However, since April 2021 there has been a decline in service.I sent email almost 24 hours before, with my request and requirments as I had done before and even left my number behind if they needed to call or clarify something.I get there on the day to pick up what I had requested and make payment, as I have done countless times before, for my order not to be ready.The excuse given was that I needed to make payment before hand. Which isn't a problem however, this was not communicated to me prior via email, phone call, sms, smoke signals, whatever. Instead of apologizing, the man started to berate for his failure to communicate and effectively do his job.

The owner was absolutely incredible from the beginning. He is professional, put his customers first always, extremely attentive and really talented. We took 5 frames to him to print some art and place it in side. He took care of everything with a smile and made us feel so comfortable and not only that he delivered within two days during a pandemic! My wife and I are so impressed with this mans business and his attitude! Thanks Kodak Express!

Went to collect our print for an event, it was not done, the manager screamed at his employees, then turned around shouting that the picture provided by us was square and couldn't we see that would never work anyway, regardless of the fact that his staff had happily agreed to the work and said nothing about the picture being a problem. He also stated he 'didn't like me anyway', never seen such rude hostility. Astounded. Does not deserve anyone's business.