American Swiss - Somerset Mall

Been with them for years, never a problem, always helpful

I went to American swiss on the 18/05/2023 in Somerset mall I saw a stud earing that was R170 Janine attended me when I was about to pay she said to Tania the earrings cost R399 but on display it says R170 Janine said their system is down they will not be able to assist me but they continued assisting other people.I m very disappointed with their service they even referred me to Stern's to go look for the same earings I ve been a customer for American swiss for yrs I've never experienced such abad service instead of saying they made a mistake they made me look like a fool .

American Swiss Somerset Mall - Extremely disappointed and highly disgusted with service received.My partner bought a beautiful necklace on 3rd of December 2022 at American Swiss Zevenwacht Mall (which was my birthday gift). He was told theres a 3 month warrently as well as 3 month guarantee should anything happen to necklace such as should birthstone pop out which is very common his more then welcome to return to any American Swiss branch for repairs.Morning of 30th of January 2023 i decided to take necklace out of box, about to tie necklace around neck birthstone popped out.Evening of 31st of January 2023 i went to American Swiss Somerset Mall branch which is the closest branch to me, got to store at exactly 18:40 ( bare in mind the sore close at 19:00). Walked in store, sales lady with the name of AMBER stood at pay point, extremely irritated and extremely unfriendly made as if she didn't see me enter. I approached her, explained situation she said she will have to send necklace for assessment, i explained 3 month warrenty as well as 3 month guarantee, she took original slip, took my ID and said i will be notified via SMS of outcome.On 8 Feb 2023 i received an SMS with a quote of R 366.56. I called store immediately and queried SMS received. Told sales lady i refuse to make any payment as warrenty and guarantee still valid, ive spoken to numerous sales ladies on telephone, partner called as well but, no one attempted to listen nor help us.O 9th of Feb 2023 i received an SMS my repair is ready for collection, called store again sales lady who answered confirmed necklace at store but no repair has been done. Myself and Partner decided to go to the American Swiss Somerset Mall Branch and speak to manager.On 11th of Feb 2023 myself and partner went to branch, same sales person AMBER stood at till point, extremely unfriendly and looking irritated - explained situation again - she then confirmed necklace returned without repair as we didn't make payment, my partner asked AMBER what the repair report said - AMBER literally had no respond, she opened a book in front of her, stood there reading report, walked away from us, went to her colleague with their backs facing us. Came back to us and said she will re-book repair and request a repair under warranty. WHY WAS THIS NOT DONE IN THE FIRST PLACE? I AM HIGHLY DISAPPOINTED AND DISGUSTED IN THE LEVEL OF SERVICE, CUSTOMER SERVICE AND ATTITUDE WE RECEIVED FROM AMBER, PROPER TRAINING NEEDS TO BE GIVEN AND CLIENT SERVICE IS WHAT YOU LACK!

Nice shop with not a lot to choose from, but friendly staff and reasonable prices.

I bought a necklace from American Swiss for my girlfriend. The clasp broke after a few months so I took it back to get it fixed as it was still under warranty.They sent it for assessment" and told me it's not a "manufacturing" fault and I had to pay R500 to fix it!Above that when I went in the lady I spoke to was completely disinterested in helping me and made me think that they would just fix it.I will never buy anything from them again. They will rip you off!"

Low quality manufacturing after service!!My fiance bought an engagement ring in December 2021, which i had to take back to re size and as such have only worn for approx 1,5 months. Had to return the ring on 22 March as one of my diamonds had fallen out. Today they advised me that it would cost R865 to have it fixed!! I feel this is utterly rediculous as its virtually brand new, I mean 3 months are you seriouse. I feel it is unfair to expect me to pay as this is not my fault, the defective product should be taken back and credited or exchanged?

Walked into an empty store. Waited 30 minutes. 2 sales ladies just stared at me. Eventually a 3rd sales lady came from the back and assisted me. She was a star!

I've purchased a fair amount of quality pieces of jewelry here over the years. They have kept beautifully and have made for many a wonderful gift. Yet, I feel like the service has been severely deteriorating recently. You stand in the store, which is not very large, for about 5 or so minutes, marveling at the products behind the glass. But no consultant or sales person deems it fit to assist you in your search. A rather foul mark on an otherwise pleasant experience.

Absolutely disappointed in this shop! They claim the rings are under warranty up until six months after purchase. One of the stones in my ring fell out a couple of days after purchase and they want to charge… Utter nonsense!

Staff were so helpful when I brought in a water damaged watch. No arguments signed it in and before I had left the store they had sent me an sms giving me ref. number. Happy customer.