Cape Tools & Jewellery Supplies

Followed the guide on the website to the vehicle parking, so nice when cold and raining. Friendly greeting. Asked for 24 Hour Clock mechanisms and got them. Lovely to walk around and see tools used in other trades. We shall chat again. Chow

Very friendly and helpful staff best service I received in a long time keep up the good work.

I had an absolute wonderful experience with ALL the staff at Cape Tools. They were extremely helpful, professional and efficient. They replied to every e-mail and their in-store help is the best that I have experienced in Cape Town. Visit their lovely shop with all your jewelry or watchmaking needs and you will see for yourself. Thank you so much. I will be back. You are the real gem.

Where do I begin ? Best service and products ever ... super patient and helpfull

Great customer service from this company. I ordered some goods online, received it promptly and unfortunately one item was missing from package. Emailed company and received immediate response from Anthea. After checking with despatch, I was called by Ian who informed me that he would be delivering my short supplied item, which he did. Well done and thank you to all.

I bought a 24 piece dapping set from them. Anthea was extremely friendly and my parcel arrived promptly. Very happy with the quality of the product. Thank you!

What a pleasure to deal with Tenille and her team.Cape Watch go out of their way to help each and every time I deal with them. They are always courteous and professional and the staff have great knowledge of the products they sell. They have an amazing range of products available that are offered no where else in the country, which just shows that they are at the cutting edge of the jewellery tools and supplies business. Their website is always the first place I go to when ordering, and my orders are always shipped and received timeously and professionally packaged.Thank you very much for all the excellent service, great prices and amazing tools.

Unfortunately my experience at your shop has changed since my first few visits. I was informed in depth and detail about each product i was interested in. A lady called Tracy helped me. On my most recent visit, I was helped by the staff, including the manager who knew pretty much nothing about the products i was interested in.I believe your prices are still fair and still stick with my star rating on that front.I look forward to visiting your shop again and hopefully the staff has more expierence and knowledge.TxNicholas Lord

Really bad after sales service and the manager has no idea how to deal with people and complaints, rude, unprofessional and sells damaged goods and then accuses the client of damaging it themselves! To bad they let go the only person there that actually cares for customer service.Also stop throwing procedures into your clients face and actually acknowledge their complaints and care enough to look at it on a case by case basis.

Excellent service every time, over the years! Always so helpful & I always receive my orders very quickly.