Incredible Connection Hermanus Mall

Never, ever buy something online from Incredible connection. The buying process was fine, the problem is if the item delivered is faulty. I bought a printer online on the 22nd of September. It arrived a week or 2 later. We installed the printer, but it gave a 'paper jam' error, without having a paper inserted. We could not clear the error and logged a return. After waiting 2 week with no courier collecting the printer, I arranged to return it to a store on the 22nd of Oct. I asked for a refund. It was a brand new printer. But they refused. The supplier is waiting for parts to repair it and is now 25 working days later!!!!! Still not willing to refund. This has been a nightmare!!!!

I had a very good shopping experience at I.C. Hermanus today. Luke Abrahams is efficient and knows the products well. He showed me 2 different items I was looking for, I bought what he suggested and am very pleased with my purchases, thanks!

Excellent customer service and really helpful team. So patient and gave great advice. Value for money

I bought a heavy Inverter and asked if a staff member could come home with me to carry the inverter, the manager agreed, super impressed!

I purchased a Samsung phone from this branch and needed a quotation to submit to insurance for claim purposes. I called the branch to ask for the quote in the morning, explaining that I needed it quite urgently. 6 hours later, after 3 calls and no answer, I still haven't received the quote. I find the service levels very nonchalant. There seems to be no urgency with anything. The customer service person when purchasing the phone couldn't explain the benefits of one model over another. I get the feeling that the staff at this store are just not cared about customer service levels.

This is the second time that I have received great service from Nerina, very helpful and obliging, and hats off to Arnold as well for great assistance when Nerina wasn't available. Thank yo both for a pleasurable shopping experience.Will be back.

Thank you Luke for your delightful and friendly service helping me with my Lenovo laptop. Great job! Thanks Arnold for sorting our purchase query with a bit of humor and good speed.

Friendly staff that assisted me Excellently. My best Go-To Electronic shop!

The staff has extensive knowledge on the various items stocked, they are extremely helpful.And upon returning an item fast and efficient service was once again provided.