AVBOB Funeral Service Kempton Park

Hello Peter,This is a true story about a lady whose husband passed away and her ordeal with Avbob, Kempton Park. An ordeal that became a nightmare for her. The utter incompetence of Avbob in Kempton Park and the lack of empathy and professionalism caused this lady great suffering.The day after he passed, she contacted the Kempton Park office, where the deceased was kept. She wanted the body sent to Pretoria. The first snag came, when she was told their policy was already cashed in and no longer covered the expenses. Utter rubbish.She asked for the death certificate and was ignored for nearly a week. Nobody ever called her. She had to make all the calls. It took them 5 days to realise they had made a mistake on the policy. It was, in fact, still in effect and never cashed in. The trauma this lady had to go through never even received an apology.It was then decided that the funeral would take place in Vredendal and they would prepare the body and send it to Vredendal. They were then instructed to print the eulogy and funeral letter, with photos etc.No communication ever came from them. A few days before the funeral, they had not printed the letter, because the printer did not have a cartridge! When it was done, a day before the funeral, the quality of print was so bad it could hardly be read in places.They offered not to charge for it. What compensation is that? She did not ask for a handout. She asked for quality printing.Before the body left for Vredendal, she took 2 plastic roses and a cushion, of sentimental value, to them. It was to be placed in the coffin. When it was opened, at the funeral, it was nowhere to be found.It is a shame that a company, like Avbob, could be allowed to treat a grieving widow in such an unprofessional manner. The Kempton Park branch needs a serious make over.

Very unhelpful and rude manager. Don’t expect any service after full upfront payment for funeral. 2 Months later and still waiting for death certificate. Avbob did not return 1 of my phone calls in 60 days.

I read some of the reviews re: Avbob Kempton with some trepidation after the recent passing of my aunt.However, this was not my experience.I am deeply grateful for the professionalism, empathy and kindness shown by Mr Kobie Griesel.

Gratitude to Annie and Kobie for the professional and loving way you helped and assisted me through the process of my mother's funeral. It was truly of high standards. They definitely go the extra mile.I highly recommend Avbob Kempton Park. Thank you

In line with stringent Covid regulations which prohibited a large attendance at funerals, we were initially advised by the AVBOB Team in Kempton Park that it would be possible to accommodate a private live-stream of my mum’s funeral. Despite repeated requests for the link to this inclusion, it was not until two days before the service that AVBOB admitted that their standard streaming service would not, in any way, be private to our family but, instead, would be broadcasted and saved to their public Facebook page. With a simple search for “Saying Goodbye memorial services” and a quick click of the ‘like’ button, absolutely anyone could watch what we had hoped would be a relatively private affair. Had we been properly notified of this bizarre option in our first meeting with AVBOB, alternate arrangements could have been better prepared by us. Instead, we suffered through a variety of confusing and contradictory updates from the AVBOB Team, before concluding, by their own admission, that they had no idea how their own technical offerings worked.With the mid-week update from them that a 1 meter coffin had been secured for my 1.65 meter tall mother, and the fact that “she would need to be repaired” before anyone was able to make a visitation with her body, we were left with a feeling of utter disbelief at the complete lack of empathy from the AVBOB Team.In my wildest dreams, I also never imagined that I would ever undertake a ‘professional’ business call with someone in the background repeatedly yelling out the word F@*K.Firmly believing that things could only improve on the day of the funeral, we arrived to find a male member of the team casually picking away at the bare feet of a female member of the team, with a blasé explanation that ingrown toenails had become a concern. Absolutely no effort was made to stem these activities while the order of the day was discussed with them.A closer inspection of the ‘Chapel’ supported that it had not been properly cleaned in some time, with memorial pages from many previous services being left strewn around the room and stacked haphazardly behind the altar.Although the Covid registration sheet provided for our party was headed with the name of an unrelated person, the request made for the correct print-out was simply met with the suggestion that we “scratch that name out and replace it with today’s deceased”. We are yet to have our temperatures checked.An obvious chip missing from the laminate veneer on the front lid of the coffin was the final insult to our family.In an industry saturated with other options, one would imagine that a team like this would conduct themselves with grace and compassion. Instead we were repeatedly met with insolent contempt and extreme apathy at every turn. You should be ashamed of yourselves.

Lovely place helping hand when you need it .

2 months still waiting for my husband's plague. No one calls you. When I call in Korrie or Kobbie is never in or busy with a client.And they are still deducting premiums from my deceased's husband's account and I had informed them that he was the policy holder therefore they can't deduct anymore.Terrible service