KAUAI Greenstone

What an absolute disgrace!!We waited 20-25 minutes for two iced cappuccinos to take away and when the order finally arrived we were terribly dissapointed to say the least - this was simply coffee with water & then ice added to such mix which tasted terrible.I brought this to the attention of the manager on duty Wiseman who told us he would repeat the order with him himself making the iced cappuccinos this time with milk ( so the first time I take it no milk was added ) but his effort was no better.There was another family who was also extremely irritated by the service of the crew on duty, the lady told me that she had waited 45 minutes for a salad and when that order had in fact arrived it was the wrong order, the staff seemed lost and stressed out - one shudders to think what the outcome would be if in fact the store was busy.My smoothie then finally arrived ( another ten minutes later ) and I left the store apprehensive of how that would taste - frankly I just wanted to get out of there.Never never go back - walk away!

A much needed and welcomed addition to the mall. Super friendly staff!Alternative milk is FREE!

The new Kauai store is opened in the mall. Has seating in the store. Order takeaway on two occasions. I feel the avo and falafel wraps lacks avo. There is an option for extra avo but at R79 it should have sufficient.

Friendly staff with great service

I gave them my kauai re-usable cup because I ordered tea and the guy told me to throw it the bin hole. I thought that was strange but I assumed they’d just exchange it with a clean one. Then they gave me the tea in the normal paper cup, and when I asked where my cup was, they fetched it from the bin and “rinsed it”, so I asked for a paper towel to dry it. The guy offered to dry it for me but I asked for a different cup. He also said “Our bin isn’t that dirty” whatever that means.Their customer service needs improvement.