Clicks Pharmacy Westgate

My husband purchase the wrong Chela preg tablets yesterday. I went too the store today and the cashier is so incompetent with her manager or whoever assisted her in the back office. To exchange the tablets for the correct one but they can't give my balance of the funds. Because they need the clicks card. Or I take the product and spend the rest of the money they must give me back on another product. So sick and pathetic. Their policy on their slip says return purchase either for full refund or replacement. With original slip.l, which I had all. The management and staff is confuse not understanding their own policy. My husband is not even in Cape Town in order for me to get his card.... What does a stupid clicks card matter. I didn't pay for the product with the card. I used cash. Pathetic service. Management and staff needs training on how they can provide the best customer service.

About a month ago I purchased some items for them but the card machines weren't working for Capitec cards for some reason. They swiped my card 3 times but it didn't work so I ended up paying cash. When I got home the amount that I had already paid in cash got taken out of my account twice as well. 2 days later I went to my bank because money wasn't reversed and they said the money went through to Clicks. I have been in and out of the store trying to get my money back since then but there has been no progress. I am a student and I need that money for petrol to travel to campus.

Disappointed........I visited clicks pharmacy this evening @ 18:12pm and I asked the pharmacist for a product for my 6 year old son's blocked nose. She gave me Flonase nasal spray . I arrive at home and open the bag it clearly states for adults and kids over the age of 12.What was she thinking??????? Please focus next time a customer ask for help.Such an inconvenience.?...Ashley

Tried to buy 6 items this past weekend (6/7 Feb 2021) - they only had 4 of the items I needed, in stock. Dove beauty cream bar was on special (4's) = nothing in stock" - no apology

I bought a babylis hairdryer and the next week when I returned it due to the product not being to my satisfaction. The cashier said no return because no one is going to buy something I used....im confused because why have a return policy if I can't bring it back If I'm not happy....i go to a defferent branch and I got a full refund.

Waiting 4hours to be vaccinated at Clicks Westgate Mall,there is no system here.Our information need to get captured but people are waiting so long at the pharmacy to be sorted.This is not fair other areas it's a in and out situation why do we need to sit here whole day???

The best so far espcially a lady with the name Samantha always willing to go the extra mile and return your calls when busy with other clients. Keep up the good work, I can see it's busy rubbing of to the other staff members.Keep up the good work.CG

Terrible customer service - bought a few items on the online sale (5mnths ago)The blender was making a bad sound (like the motor was burning) and I decided to take it back. The lady at customer services first argues with me about :1. She says someone must opened the blender.2. The blender fell, she tells me.Then, they take it to the back and returns to tell me that it works but there's no problem at all (once again arguing with me).I explained that it's not broken and I'm not going to wait until the thing first explodes / short circuit my house & then I'm going to return it to the store.By this time you are highly annoyed & not to mention, well within your rights to the Warranty - why you must fight at Customer service is beyond me.Clicks Westgate Mall (customer service)Rude, disrespectful, unpleasant and unprofessional.

Why do the makeup assistant people act like we don’t belong there.I mean I prefer MAC but I also love clicks so why act like they own that section?That’s why I prefer buying makeup at MAC, those MUA’s actually understand why we try out the testers and they’re more sanitary & professional anyway.There’s no cotton buds or pads or wet wipes in sight to keep the testers clean.