SASSA

Have to wait and chair hop, but 95% of time you get sorted out

Service provided is utterly awful. Employees are giving me the run arounds as they refuse to give attention to my application.I tried reaching the headquarters but that was also a dead end. I'm said to be using someone's ID whereas home affairs is aware of that issue. I've since been left in the dark for several weeks.One employee by the name of MZWAKE made a fool out of me during my visit there.Till this day, my application hasn't been processed.

Very disorganized and the wait is horrendous. People start queuing from 5am and sometimes still don't get seen to. Simple signage or posters with a few guidelines on which counter to go will go a long way to help many confused people.

First the security at the door made me sit in the wrong queue for about an hour when it was my turn to get assisted I get told that I was in the wrong queue where I get directed to another queue to someone else where I was waiting for another 30min just to get turned away with the words they can't help me coz the area I live in doesn't fall under Benoni but it's the nearest SASSA office to VanDykpark..... is it coz I'm white or the fact that we complained for sitting in the wrong queue the security told me to sit in & wait. Staff was honestly so rude.

after Waiting More than 5 hours in your Benoni Branch Queue only to be told at 3 that The Staff decided to close for the day when the Operating Hours are till 4.. I asked to speak to the Floor Manager / Supervisor and He Just looked at us and Walked away.. Mr Pretorius - The Branch Manager Was so Kind and Assisted us… Kudos to You Mr Pretorius and it’s so Sad that You had to Step in and Assist instead of Your Team… Many Thanks for your Assistance Sir. It is Highly Appreciated and I Hope your Seniors Acknowledge the Extra Mile you went through today

THEY ARE VERY RUDE! THEY DONT CARE TO LISTEN IF YOU TRY TO SPEAK...THE MAN AT THE DOOR ONLY SPEAKS HIS OWN LANGAUGE. YOU HAVE TO STAND IN QUEUE 1000 TIMES IF YOU MISSEING 1 DOCUMENT.RACISM IS TOPS AT THIS PLACE AND I BELIEVE ITS AGAINST THE LAW TO TREAT PEOPLE THE WAY THEY DO. WE ALL HAVE HUMAN RIGHTS.Please change the staff to people who are Decent and well mannered and not racist. We should listen to people and speak a langauge we all understand. Very very very unhappy how SASSA wants to help but treat you like your rubbish.

My experience today it was exhausted exhausting but helpful at the end

We had to stand in the rain for more than a hour before the business opens as there is not place to hide under. There communication with the Sassa dependants are not very good. They speak in other languages and you have to ask them to repeat it in English, they do not seem to care much for us that only speak English

Guy's..... cant you try fix things so that people that need help... are helped. After standing in a que that did not move for 3 hours... we decided to leave. Can't you guys impliment some efficiency measures. - Its a sad state of affairs when a social security system lets its people down.

the service is bad I went with all the document nèeded to review the foster care Grant .the tall guy wit gray hair he wanted my bank statement .shocking coz I have been receiving the grant and told me to come some other day coz they are stopping to work. went and came back they were still working old lady assisted me she didn't want that bank statement.then I waited for the varification as I was almost finished after an hour they called my name to say I must come back next week for verification. question is how much time does the verification take? two minutes , they don't care about people even the supervisor (Indian guy) does not monitor them.we spend money to go there and they don't care. am proud about that lady she is one of the best and it not the first time she does her work wellthe guy who always enjoy to be outside all the time turning people back always really and truly they must do something about it. and investigate how many people he have help