Sydney Luggage

Extremely disappointed. The staffs in the store is very unprofessional and rude.Unless you are buying something, they will be trailing you like car dealers!I was redirected by Antler Official Store vouched by their good customer service as an authorised repairer. I have a broken lock which requires repair. It was damaged by an airline (which allows reimbursement). The reimbursement procedure with the airline requires me to produce a repair quote and approved prior repair. At the store, they inspected and return me with a repair cost of $59 in total.I requested whether this can be written in any manner so I can forward it to the airline. Sydney Luggage Centre refused.The store was unwilling to provide me a repair quote. Verbally stating that it will invoice me $49 for a quote by itself (yes, $49 for a piece of paper). They told me that they do not care about how my airline works, refused to communicate or give details about the store. The staff refused to provide me their full name and ABN so I can allow follow up conversation. So essentially, they are forcing me to pay $59 upfront or leave the store - not trying to be helpful in any manner.I have no clue how this store became an official Antler representative given the appalling rating. If you are to buy a luggage, stay away from it. It is very sad Antler have choose such store to represent its brand.

Great range. Great prices. Ordered 8pm Sunday and delivered at 8am Wednesday. Perfect supply and very highly recommended. Six stars if possible as transaction was seamless.

Came in looking for a new suitcase. Friendly and super helpful owner. Competitive priced suitcases also. Found the suitcase I was looking for $100 cheaper here. Couldn’t more highly recommend.

This was hands down one of the easiest purchasing experiences I have encountered.The staff were attentive and extremely knowledgable about all their products! There prices were the best I had found even online plus there is the added bonus of being able to try and feel the stock in person. Will definitely be back for my next luggage purchase or any travel accessories!

The best customer service ever!Don't know what some people on these Google reviews are on about?Total opposite to some reviews I have read.No problems what so ever and cheaper than any other places around.

Best ever .. Dropped the bag off.. requested a rush job.. and They were very quick. Great service.. Very Nice People pleasure to deal with and I'll be back to check out thier luggage range. Thank You girls n guys..

They had a wide range of goods which included the particular bag I wanted and couldn’t find elsewhere. The pricing was competitive and the bag arrived in a super quick time considering I had ordered it in the lead up to Christmas (for a birthday gift). My item was packed really well and service was friendly. I would recommend them.

The prices are high & the sales ladies are pushy. But congratulations for making it through covid…

Been 3 times to this company for repairs and purchase of new luggage. Always is a very professional and good company to deal with. Highly recommended

Positives - good range of brands and product lines in stock. Prices are competitive.Negatives - dubious sales practices including the crossed-out original" prices the products have never actually been sold at. For such a large shop