Customer Care Solutions (Pty) Ltd

Good productive place of work but not a conducive employee friendly, (physical environment) surrounding.

I currently work here. Great place for students to earn money as well as experience. It also allows you to communicate with people

I would not recommend it. There are clauses that is not told you. For example. You can be cut after 4days of training. Then you have two weeks of training where you can be cut as well.It is very stiff so if you don't do everything Exactly. You quickly get into trouble. Example a customer complains. You should apologize, offer contact then recap. If you swop that order you get into trouble.Your accent needs to be faultless. For example you need to sound robot almost. If you your accent is too deep you get into trouble.The any shift you want is not without a catch. You have to work a min of 16hours a week, with 4hour shifts. Starting times are 8,8:30,9 and the later starting times are 13:00,13:30,.They do offer incentives but there are always alot of catches to it for example work two sat. Get an incentive, but then you need to have no complaints from the dealership.You can get add ons to your current rates but that add ons are so much work that there are only maybe 1-2 that gets it per account they work on.There are some people that will really teach you, but Remember there is no room for ERROR.Its touch and go at every second so think long and hard beforehand

Would not recommend.

Although it is somewhat said to be a convenient place for students I do not think it is. Firstly we’re meant to complete 16 hours a week, however you please according to your academic schedule. Managers often have a problem when you work the minimum of 16 hours as well as when you take off on a certain day every week to attend class. Managers here cannot resolve conflict professionally. Managers tend to be extremely aggressive verbally even using swear words and embarrassing confrontational ways instead of tackling things professionally. My colleagues and I were always in constant fear at work because of how they dealt with situations unprofessionally. I would not advise anyone to work at an unhealthy working environment like this. This place has brought me absolutely both but anxiety and I suffered numerous panic attacks here which I have never had in my life, which I am still dealing with even after leaving the work place.

My boyfriend works here and he complains about the work environment and how the managers are not professional.

Would not recommend