BLUE HAWK TACTICAL PTY LTD

Perfect Security Company, with there great Job

On Monday, May 30th I was putting in petrol at the BP garage in Kensington. They were busy so I was there for at least 10 minutes. When I arrived, a Blue Hawk van was already parked in the wheelchair parking. When I left it was still there. Registration number of the bakkie is JT 33 VN GP. Photographic evidence is on the I Love Kensington" Facebook page.Would I sign up with Blue Hawk? HELL NO!!"

Phoned SAIDSA to find out if they are approved as per their company profile, no they are not. Feeling deceived.

Very bad service, as soon as you sign the contract you can forget about getting any service. Their technical department is absolutely useless and their sales manager are not interested in solving the alarm issues, which we requested from the first time we contacted them. Just look at the pictures to see how they do wiring on an alarm.

We joint2 emergency calls no response

Hard working staff. All round impressive. They can deliver what is promised

After a frustrating time as my service provider for 6 alarm sites, they cancelled my agreements. They still owe me a credit of over R 3000 that has been outstanding for 7 months now. NEVER AGAIN! Back with my old provider who sorted out all the issues.

Useless service. The person who wrote their SOP should be fired. When an alarm is activated, they don't immediately send a patrol car. No, they first phone the primary number. Then when they can't reach the primary number (which is alarming in itself), they still don't send a unit out. No, then they phone the secondary number with a prompt to confirm if someone should be sent to the premises. Then if the secondary number selects the option to send a unit to the premises they still don't send anyone. No, then they phone the secondary number again to make sure it is really necessary to send someone out the premises. Then, if you are lucky, they will finally send someone out to the premises. So basically they do not have a care in the world for their client's safety and security, otherwise they would respond immediately. But ironically this is EXACTLY what you are paying them for. God help you if you are ever in any danger, because these people won't.

They don't respond to emails, nor call back

My rating is -10!I have never experienced anything like this.Lack of communication, staff incompetence who are unable to follow instructions given.Attempted to discuss telephonically with no success. Also not able to stick to turnaround times, which leads me to ask What will happen should I have an emergency?""