Outsurance Assessment Centre

Wow! I am super impressed at how simple and easy it was to change something on my policy. My exact words after putting down the phone sh1t

My car was checked quickly and efficiently, the assessor saw damage that the body shop didn't see.

If I have to go according to the ultra poor reviews here I can understand why my experience was as bad as other consumers! as many as 3 PER DAY on HelloPeter...I was a client of Outsurance for 20 YEARS!!! and never had such bad service in my life, to a point where I was forced to cancel my policy with them.I submitted * claims in the past 4 years with minimal values/payout (whilst I had close to R200k in my account in payments) and all 3 claims was a disaster to say the least! Each claim was managed in a terrorizing manner where the claim adviser's make you feel like you are responsible and at fault party with a break-in, robbery and an accident claim.I recently had an accident claim submitted where a 3rd party drove into the side of my daughters vehicle. Because this was a *rd party I tried to claim from their insurance first to no avail, 3 quotes was given to us ranging in the mid twenty to high twenty thousand range damage. I then claimed from Outsurance, had the vehicle taken to their assessor and they approved only twelve thousand rand value. How on earth is this possible. I then were informed that I had to pay double the excess amount - Eight thousand rand for a Twelve thousand rand claim! I then received a mail stating that my installment will be increased with another R400 per month!This led me to cancel my policy, i got a quote for One thousand rand cheaper from their competition! PLEASE DO NOT FALL FOR THEIR ADVERTISING. They hook you and before you know it you are paying an increased premium - never happened to me before, only the last * years they started sliding backwards. I asked them to adjust the premiums as all my vehicle depreciated and my policy was not adjusted accordingly. They then came back with another INCREASED premium based on some bull&%% stats!In the past 20 years with them I only received my outbonus twice! What a gimmick. I am a senior manager in the motor industry Outsurance, I can promise you now that I will bad mouth your company until the day I die, all over social, face to face and wherever I can! Every client that want to purchase from us will be informed of your dis-respect to clients, your incompetence, your false advertising, your poor levels of service to premiums and claims etc etc etc...I ended up paying Nineteen thousand rand repairs to my daughters vehicle, saving myself some money on premiums and a personal vendetta to discredit Outsurance for as long as possible! I am also still waiting on your so-called promise that you will take legal action against the 3rd party that damaged my daughters vehicle...

Outsurance is quite good. Make 100% sure you ask every question, even if you ask it 3 times. Leave no stone unturned and watch the terms and conditions closely. Like every other insurance company the risk for you lies in their terms and conditions.

Thanks to Chanal for the friendly and efficient service

Been a client for years. Outsurance cancelled my business cover. I sent the required documents through to have the policy reinstated. Been on the telephone for 2 weeks now with Outsurance & still my business remains exposed because no one is getting back to me. Poor poor poor customer service!

I didn't have to wait for a long time. The assessor was very helpful and knows his stuff. He also informed me of way forward and communicated efficiently.

Shocking experience with Outsurance. This was the first time I have ever tried to take out car insurance in my own name. They looked at my age and my inexperience with car insurance and took complete advantage of me. I ended up with a premium of over R2000 which included a MINIBUS as a car hire in the event of an accident, which is absolutely ridiculous. I am absolutely appalled at how your salesman took advantage of me and my lack of experience. It is disgusting that Outsurance even tried to pull something like this. I will never use Outsurance again.