MTN Store - Oakfield Shopping Centre 35 - Benoni

I have always had great service at this store over many years. Staff are friendly and most helpful. I highly recommend using this branch for all your MTN enquiries. In particular I'd like to mention Hope Ntuthuko who is really a clued up young man. He is efficient and I really trust his advice.

Brilliant service received, twice in the past two weeks! Well done!

I have been going to this store for over 10 years and have 3 contracts with them. The service has always been excellent! However, my recent attempt to upgrade was a disaster. The young lady who assisted me was totally distracted by something she was watching on her phone. When I asked about the features on one of the phones she said I'll have to Google it! After an hour of sitting there, my upgrade was referred... Her response was that she probably forgot to send a document... I was then told she would get back to me the next day... That was a week a go!! I phoned the store today to speak to a manager... Was told they are too busy and will phone me back shortly... That was 7 hours a go. What a disappointment to experience such shocking customer service... Will be taking my business elsewhere...

If there's one regret I have in life, it would be doing my contracts through this branch. Don't bother with phone calls or emails - clear your schedule and head to the store for whatever it is you need. Or better yet, use a different branch.

I’ve always liked going to this MTN store because the staff are knowledgeable and efficient. Today I commend Gavin on doing a five star job. Keep it up!

Three starts for being open after 5pm, when no other cellular stores at this shopping centre is open.. and anthor two start for the man behind the counter that paid the R5 that I had to pay for a new sim, out of his pocket. You rock! Will recoomend this place for excellent service.

Staff appear friendly and helpful. However aren't willing to assist with what you as the paying client want, and instead attempt to sell you alternative packages / devices instead of just trying to source the stock you want. Went to an alternative store, and staff immediately managed to source everything I wanted and placed an order with their warehouses to get what I wanted.

Very friendly staff but no answers. It's been a week and no word from you? I suppose losing customers because of after sales service doesn't hurt the coffers

The young man was very helpful and the lady that does help with repairs or questions is excellent.The other staff gave me problems as I am near deaf. They could handle elderly people better it they listen to the question asked and have more patience.

Extremely unpleasant and unprofessional staff. Would not recommend this branch with the current staff members to anyone. Can not understand how management of a business can allow staff to tarnish a business like the way the guy behind that counter does. Spare yourself serious hassle and please go to Any other mtn branch