Africology Spa Parkhurst

So sad to be racially profiled at this store. Made my experience really terrible. Usually purchase items online. Didn't get assistance was watched from the camera instead then told very rudely from behind the counter about the spatulas which i hadn't seen There was a promotion running so was sampling products to see what else I could get. And yes there was plenty assistance in the shop.Thank you for the response Africology, however your response hasn't dealt with the racial profiling incident. I also take racial matters seriously hence the reason for the complaint. Have you really investigated the matter? Have you asked why Wasn't I  being assisted firstly. I thought you'd  investigate thoroughly before brushing off my comment . Firstly it wasn't the Muslim lady who asked me to use the spatulas from BEHIND THE COUNTER it was the lady who was packaging behind the counter who was at the camera screen .  I walked into the store looking for the essential oils for which im given  a white client comes in she is helped and your staff help her ! Explain product benefits , product composition etc as well as being attentive to the client. I'm still in the store none have been explained, neither am I assisted afterwards.  Furthermore a second white client comes through and the same thing happen instead the service I get is to be barked at from behind the counter and I do tell the lady if I was being assisted I would have known and still no assistance. I wait on confirmation on which product i do have at home purchase that and the essential oil.Racial matters are a sensitive subject for the accused and the accuser and should be treated as such. Regards

Theresa is my absolute favorite :) Got my hands and feet done yesterday and could not be happier with them. Will forever LOVE the Africology brand!

After reading all the bad reviews about this spa, I was hesitant to go but I decided to go ahead since the reviews are from a few years ago. I'm very happy I went, because I had a great experience. The staff was very friendly and professional and my massage was out of this world! Would definitely recommend!

Booked for 90 minute massage. The massage was great, however the attitude of the lady at reception post massage was unprofessional and exceptionally rude. I left irritated and angry. Won't be back and will not be recommending this establishment. Would rather support a company that understands how to treat customers.

Purchased 2 Neroli Diffusers on Father's day at R795 each. Gave both as gifts. Luckily the one friend didn't open hers immediately. The one who opened, noticed that the diffuser has absolutely no fragrance, unless one sniffs the actual bottle! Complained to Head Office and asked for a refund. They collected and I'm waiting for my refund. Needless to say, the whole communication process has taken more than 2 weeks to resolve, only getting replies as I chase them, and I still don't have my refund. Not only that, I get sent a R100 voucher to use if I spend" R1000!! So disappointed!!!! Won't patronize the brand again. In this day and age

I was looking to make a purchase on the online store. I had a question about one of the products I was going to buy. “What % of the active ingredient is contained in the product”, you’d think that would be a simple question to answer for a skincare brand. I sent a message to the ‘available agents’ and it’s been over a week now, still no response. Message received, not parting with my hard earned money for no non existent service.

I live in the USA and when I come home to SA I only have a limited time with my friends and family, my time is of the essence. My mom bought me a gift certificate for my birthday in September. It was for the Pregnancy wrap, as I would be 7 months pregnant and she thought it would be the prefect present as I would be also be recovering from jet lag. I phoned once I was in SA and booked an appointment for the next day, I even added on a massage so the treatment was to be 2 hours. Once I arrived the my appointment at 11:00 the next day, I was told that I could not have my treatment because they were doing construction. I had planned my whole day around this and had just Ubered from across town. I felt really taken advantage of and undervalued as a customer. I wasn’t offered any compensation for my transport to and from their spa, or for my time lost. I should have asked for my money back their and then and gone somewhere else, but I ended up booking an appointment on another day. Overall I was not impressed with the treatment, as a bright light was on in the room, making it not very relaxing at all. Africology is hugely over priced for their services and no customer service. You can get much better treatments down the road for half the price. I would not recommend them to anyone.

Jabu was absolutely amazing! She gave me the best facial I have ever had.The products are sublime and Portia and Michelle made me feel welcome and cared for.Highly recommended!

Regular customer. Received notification of sale" per sms. Popped into the Parkhurst branch which is close to me. No Neroli candles in stock ( "sold out") ...& Rose oud candles "only available online" ( NOWHERE was this stipulated on the sms!).2 extremely hostile & unfriendly assistants ( Sunday 26 Feb

My go-to place for relaxation. Just the smells of the products alone are enough to induce bliss. The most amazing staff and wellness practitioners who make you feel well cared for.