digiDirect Perth (Cannington)

I have always had great instore service. Having recently moved to the country their service is still great and I have made a couple of purchases which were mailed to me. They were well packed and received in perfect condition.

Fantastic store for well-priced camera gear here in Perth.Usually it's pretty quiet, but service can take a little time given the nature of the hobby and the fact people are often seeking a little advice rather than just purchasing.Obviously they don't stock everything that is stocked online, but overall I think the range is very good.Parking is generally available, and if not there is plenty of parking nearby.

Turned away at 1615 for a newborn passport pic, told they have to catch up on other work until closing time at 1730. Two post offices recommended coming here. Unwilling to be flexible and didn’t seem to care that we made the effort to drive here in weather with a newborn happy and ready (a task in itself).They lost our business.

Always friendly staff, good stock of items (they even had an item in store that was only pre order online which was perfect as it was what I wanted). Customer service is always great, always someone knowledgeable available to help but also not in your face which is great.

Great shop, the staff really know their cameras and recording equipment.

I went in just to look like we all,do, the staff were extremely helpful and knowledgeable about the brands and products I wanted to see. Also the prices were very good, even compared to shopping online. By far the staff and knowledge is what you come to this place for. Thanks for explaining about the item I ended up buying.

Overall I had very good experiences previously however last one is beyond acceptable. I’ve placed an order at the end of March. They partially full filled the order and waiting for stock of an item. At the time of the order, website showed that they had stock in Eastern States and it’s about 4 days delivery time. Haven’t heard from anyone for a while so I decided call them on 19/04. The store person I’ve spoken shouldn’t be in the customer service. I simply asked if they can cancel the order. He was pretty rude and said not even supplier has the stocks. He wanted me to call on the online store. When I asked for the number he told me to google it. I’ve ended up emailing the web store on the same day. Someone replied saying stocks arrived and the item is ready to be processed. I replied right away saying if the item is there I’m happy to collect it. Since that I’ve sent 3 emails and no response anyone. This is pretty poor

Overall service was ok - but customer service is atrocious. They didn't pack one item for delivery and I've been trying to sort this out for months with them.They have just been ignoring me the last few times I contacted them, so I'd never order anything from them again. The item wasn't expensive (it was a roll of film worth about $8) but I certainly wouldn't risk it in the future.

Has become my consistent and reliable go to for purchasing film and developing. One of the staff members was kind enough to go through the settings on an old manual film camera I brought in. Got it started up and working for me and I can't wait to get my first roll from it developed.I just wish print outs were included with the developing process.

We went for passport photo and it was a delightful experience. They took the photos and printed within 20 mins. They explained what the printed and online copies are for. They even redo another photo of my wife at no extra cost when her initial photo was rejected in an online application. When you need photos for official matters (passport/visa/citizenship) they are the service to go for, cheers!