Dis-Chem Pharmacy Claremont - Cavendish Square

I ordered medication from them on Wednesday the 31st of May 2023. They only received the order that Sunday, the 4th of June 2023. A whole 4 days later. At this point I'm expecting the delivery to come in at most on Monday because by then it would've been 3 working business, what they promised, to have it delivered. It didn't come. I waited until Wednesday where I decided to call them to check up on the order. After being on hold and the call being passed around for 25 minutes, only then did they process the order for it to be delivered! Ok fine I let it go as they promised to have the delivery in by the following day. Surprise surprise they didn't even have stock for the medication and I had to cancel the order and allow 14 days to receive my refund. This was a complete waste of time! Dischem and that branch....... wow!

Aziza is always helpful and friendly. General lack of shop assistants on the floor, when you are looking for them; cashiers could certainly be more sprightly.

Discrimination against tattooed people from this branch. An equal injustice to racism. I hope you recieve the treatment you deserve. You are rubbish people.

I was having a terribly bad day, and came here in a real sour mood. The staff here were really friendly and they managed to cheer me up! I was really impressed that they continued with smiles and good customer service despite my mood, because they totally brightened up my day!

Please work on your customer service. Pamela, the “manager” had no customer skills! She is rude and doesn’t know how to address people. I am “mam” not “lovey”. When the teller told her what needed to be removed she got it wrong twice, and when I corrected her, she continued with “yes lovey” in a sarcastic tone. If i’m spending quite a bit at your shop (even if I was spending a few rands), I expect PROPER CUSTOMER SERVICE, especially from a manager, if she cannot deal with customers she should be sent to back office!

The variety in this store is better than other branches. If you order something to pickup they are extremely efficient at finding your parcel quickly. Long lines move fast and I often don't have to worry about standing in the queue for too long.

They’ve generally had what I need and the self-medication section has been sufficiently helpful in terms of providing advice as to what medications might be helpful.The queue has never been long which is a change from the Dis-chem norm and is greatly appreciated.Overall good experience and I keep going back.

The store is has a great variety of items but they don’t always have what you need in stock. Many items have the incorrect price label so be sure to check your receipt. Supervisor’s attitude could do with some improvement.

Thank u for seeing me on your lunch break nurse ..my bp was 190/89 security wheeled me to the store..thank to all

To whom it may concern,Thanks for the amazing service received today,I had a standing appointment at the Competitor and was told when I got there that the sister was not in, disgusted I walked out, I then walked across to Dis-Chem and low and behold, I was assisted even after hours. This is great service and I want to thank Sister Ndlovu for the outstanding service provided.Welcome done .