Gopals Bags and Luggage - The Pavilion Shopping Center

I walked into Gopals needing a laptop bag. The staff absolutely rocked, and the bag options did too! The staff really understood my requirements for a bag that is light, versatile, compact and easy to travel with. I left with a quality product that suits my lifestyle, and a smile. Thank you, Gopals! See you again soon!

Highly impressed with the quality of the bags I’ve purchased on many occasions. Service is always prompt and impeccable. Will highly recommend Gopals bags and luggage. Keep up the good work

Great customer service. Charlotte went above and beyond to make sure I received my order in time. I ordered online and was kept updated throughout the entire process - even on her day off. Would highly recommend. Keep up the good work.

Gopals Bags and Luggage is a trusted provider of good quality baggage. Their staff are helpful, knowledgeable and friendly to engage with. Invest well the first time so that your traveling is a breeze.

As always, Gopals go above and beyond to help us out.. We needed something really specific the day before our trip. The owner arranged for it to be brought from another branch within hours and we were on our way.. The staff there are always keen to help and the owner gives you personalised service and attention that you don't get anywhere else..

I've been to the store a few times and I am still amazed at the amount of attention the staff gives to each customer walking through their door. From providing me with various options within my budget to ensuring that I walk out happy with my purchase. Great service, great staff and great products.

Great service and selection in the whole of Pavillion. Great service by staff as well. Extremely knowledgeable on what luggage items work for long distance international travel as well as business travel. Will always be back!

Bought a leather polo wallet that tore within a month. Store was great with regards to taking it back for repairs. Unfortunately, they didn't bother to follow up with me after that and I have to keep calling. Each call is a new excuse. Was told in store that repairs is 3 to 4 weeks. It's past 5 weeks now and not once has the store called me to update me. The staff seem to take offense and take it personally if you call to follow up. They took my details twice and said they would call back and never did. Wouldn't recommend buying anything from here that may potentially need repairs.Thanks for replying, unfortunately we were told 3 to 4 weeks and it took 5. My husband went to the store yesterday and the wallet they gave him was the same thing with the same tear. Then they told him he should have asked for a replacement (why didn't they tell us this when we came in 5 weeks ago?). Ladies also gave him a hard time insisting the tear is on all their wallets and it comes like that. Just overall terrible customer support, but the staff only want to argue their own opinions. Husband says when he spoke to you though he felt you listened and gave a solution. Thanks for your assistance.

Exceptional customer service levels from the team. VINOLIA has awesome customer centricity, excellent product knowledge and fantastic turnaround times for feedback . Her promptness and brilliant telephonic manners and the way she engaged with my mother and I - made us purchase our bags at the store. She ensured we received the best possible market related price.Highly commendable- totally appreciative of excellent experience all round. She’s a wonderful brand ambassador for the store.