The South African Department of Labour

One stands in the queue outside as early as 5am, only to be told you must go and complete your continuation of benefits online. Online service is an inconvenience because one has to resubmit documents that were submitted at the branch. The service sucks at this branch and staff does not care. They don't work when there's load shedding and when there's no load shedding there's no movement. The telephone is not answered.

I give them no stars. The staff are extremely unprofessional and have no idea what customer service is.The management are at fault and obviously do not care about the level of service

Unfriendly service, employees don't help you well when it's your first time or even all the other time you go there and there systems is always offline. They don't open the time they suppose to.

Still the same bull*hit today….todays there’s no load-shedding and it’s empty but still telling people to cone back tomorrow it’s 11am and they close at 4 ….government needs to do better for hiring such people …this guy is the worst

The worst service I ever experienced from any department. We were there from 6:30am to 15:15. Luckily I had 1 good person that attended to my issue, however everyone else else there treats you like dirt.They need to improve customer service, they need to hire people who like to deal with people and most of all, they need a quicker turnaround time for claims.

The worst labour department ever!!! Either the system is out or they have a leakage so they can’t fulfill their duties, every single day it’s the same story. They are meant to close at 16:00 but you get there at 2 P.M they will tell you they are closed. No sense of empathy at all. What is the government doing about this ?

I have never experienced such unprofessionalism ,unpleasantness,I would literally give them no stars…and because there was LoadShedding we stand in a long queue outside in the hot sun,went to the loo and in my absence people were given number tickets,come back I don’t have a ticket but there since very early morning and refused to help me just cos I had gone to the loo while they were giving these stupid tickets..this is unfair at it best and they are rude about it

I came to Bellville on 7 December to hand in my documents to process as I have retired. I only received 1st payment on 7 March. Most horrific experience & very rude clerks !!!!!!!!! Am logging a complaints with ombudsmanas I am demanding an apology from the people I will point out by face.Still awaiting my 2nd payment signed 28 March.

It was very full whole day.when I went inside at 14:35 the one consultant was very unhelpful she locked the door and people were still outside.The one consultant also told me to come the next day as it's full even though I was there since eight o clock in the morning in the queue in the hot sun outside the mall.Consultants packed up it was past three.I didn't leave.There was one consultant he was very helpful and helped people very professional and quickly.I wish everyone there was so helpful It felt like they were more in a hurry to leave .It's very unprofessional and they are there to give a service to the community and are getting paid for it.I hope government will look into this and that the staff at the department of Labour in Middestad mall Belleville in Cape town start being more helpful and professional in doing there job and treat everyone with respect.