MTN Store - Fleurdal Mall

Been with mtn for any years.Recently been hacked on my account and as per mtn request went to police station and got all the required documents mtn asked for.I was assured that it will be sorted out and that I don't need to worry.Even after all the driving around and time I spent getting the info they still charge almost R10000 on my account.I have always had a top up contract with them and not once charged anything on my account in 15+ years.Their service is absolutely horrible and they do not communicate with the customer.The Fleurdal branch in Bloemfontein has THE worst service I have ever experienced and was told multipletimes they cant do anything for me and it is what it is.I went to the branch in Langenhoven Park with all the documents and was told that my account has been zero'ed and they will be in contact with me via email.I did not get any further info from them.No matter how I tried to stop this fraudulent transaction this still happened.I will be cancelling my contract with them and I will be informing everyone I meet, know and talk to, to never consider doing business with this company.There is no security for their customers and no assistance when you ask for help.Do not use anything mtn related you will regret working with this company

Received great service from Dhayne. Will definitely recommend this MTN store for new contracts and upgrades. They go out of their way to assist you. I have upgraded my phone there atleast 4 times and I'm always impressed with their great service.

Beyond poor. I have never received such poor service from a provider and more specially a store.6 weeks have gone by and I am yet to receive any sort of function from my package. After countless hours and thousands of Rands I am still struggling to get a response from this store.Would not recommend at all.

This MTN was reccomended bu a family member and Fleurdal MTN did not dissapoint!Dwayne Oosthuizen assisted me very well. Being in customer service industry myself, he portrayed excellent service! Would recommend to anyone to come to this store.Pleasant and painless experience!ALL staff greet each and every person entering the store, making sure each Client knows that they know they are there, and will be with them shortly.Great Service guys!

The worst service I have had, ever... And I have shopped at Game so this should say a lot

Mtn Fleurdal mall provide bad service.i will not suggest it to anyone

Awesome service by delean.....always go there

Great service thanks Dwayne Oosthuizen

Helpful as always!! Thank you MTN!!!

Spoke to Dwayne a weak ago about some upgrade specials for two of my numbers, promissed a return call or e-mail over a week ago, still nothing. MY CONTRACT IS COMPLETE, i THINK ITS TIME TO MOVE TO ANOTHER PROVIDER