NEWLEEDS 'The Venue'

We didn't even sleep there, we left a few hours after we failed to get our complaints addresed. The accommodation wasn't fully or well cleaned. There were spiders and cobwebs in the corners and chandeliers. The kettle was dirty inside and even the dishcloth left for our use was disgustingly dirty. We booked the whole house which was claimed to be an 8 sleeper yet one room wasn't available for use as it was full of junk and used as storeroom and another was very recently painted and still strongly smelling of paint so only 2 bedrooms were actually usable". The attitude of the "owners" was appalling when these issues were raised. No apologies were given nor did they come to the venue as they promised. They were very arrogant & rude. Instead of coming to inspect & try to diffuse the situation they in effect kicked us saying we should vacate their premises as there's nothing they can do nor will they refund us."