Pick n Pay Pavilion

Prices on shelves don't match the price and the tills and management just shrug it off and go back to chatting with their colleagues - one day they realise that customer service is important when they've no customers left to serve,

This store is one of the worst stores to shop in particularly after work. They do not care that their customers have also worked a long day and think its fine to have 1 till open servicing a queue of at least 30 people in it and growing. When asking to speak to a manager, you get a person who turns out to be the Deli Manager who has absolutely no people skills what so ever. Customers had been standing in a line for at least 30 mins. Only after approaching said manager did she reluctantly get another till opened. I do hope that the store manager does some training with the staff and that the situation improves.

Really disappointed at the lack of service displayed at the checkout (15h39) and the blaze attitude from the manager when this was pointed out. The cashier was super slow.

Thank you for Liza and Roshan for excellent service will recommend this branch to everyone.

In the store. It is 17:40 one till to serve customers with 10 or more items. When asked why two other tills are closing was told staff want to go home. Seriously why have trading hours till 19:00.

Pick n pay clothingThank you SO MUCH Sibongile ( store manager ) and Thulani ( he was my first person of contact in the store )You have an absolutely brilliant team , customer orientated , willing to make calls and take time to find the clothing item I liked in the size I neededI cannot express how thankful I am and how you made my trip to Durban and your store a wonderful experiencePlease keep up the brilliant work and awesome customer relationsI am truly truly impressed beyond wordsThank you

What I disliked is that I saw this phone on the catalog Hisense U605 on the 8th of April 2022, then drove to pavilion to purchase it. Before I went there I did call the store enquiring if these vodacom data and minutes are real and the lady I spoke to said yes. So I went and bought the phone, after buying, the lady told me that this is Vodacom deal and the only thing that's Pick n Pay is accountable only for the cellphone not data. I got confused about that. So after activating the phone I didn't see data, and I asked when will data be active on my phone they told me that I needed to buy R29 air time. I did buy it immediately and the lady told me that she liase with someone from Vodacom who ensured that data will be activated. It is the 16th today but non of those deals advertised are active. I honestly got disappointed at PnP after this as I don't understand how they put those deals on the catalog not knowing if it's real or not. The lady advised me to contact Vodacom if I don't get those bundles but now I don't understand why it should be my responsibility, because I didn't see those deals on Vodacom catalog but on PnP catalog

Staff members need to be abit more polite. What an impolite lady, I'm very disappointed, made me feel so so uncomfortable. Now I'll think twice before going back there again.

What a pleasant teamWe was assisted at the deli by the most awesome elderly lady, she is worth her weight in goldYou can always see a good leader from his teamEveryone was helpful and sincerely interested to make each customer happyThank you for a great experience

Well stocked & great variety of items Nice wide isles. Despite me arriving close to closing time I was allowed in & when came time to paying the till supervisor ensured I didn't have to wait long to get to a check out