Timbercity Montague Gardens

Couldn’t find the ‘store’. Apparently it’s a desk inside the BUCO somewhere.Ain’t nobody got time for that.Went across the road where it’s obvious where to go. Got a wider selection and a much better price too.

Called for a quotation held on the phone for 10mins , when the lady who answered the phone , made as if she was doing me a favor

It hurts leaving a negative review, especially of hardware shops I used to support through my life. However this specific branch gave us two opportunities on two separate visits to feel underwhelmed. On the first, our wood order was extremely difficult to finalise while the person helping us was finishing his pie and come while typing on the computer. The ordering processing gentleman after that was very kind and had a good sense of humor, but that was again crushed by the nagging and loudly gossiping ladies at the cashier points, who were extremely open and rude about other staff in front of clients. On our second visit, we picked items that were in stock, just to be told days later that our delivery will be late due to stock problems. Items were delivered 2 weeks late. I understand that management is at the core of these issues, and most staff were nice, but the bad Tate left us going to mom & pop stores now. Slower and smaller, but just more pleasant. I hope you can sort things out, timber city has been a brand in my mind since the old TV and songs you had in my childhood days.

Friendly staff, not so friendly prices.

Thank you so so much to Debby and Kenneth for staying late to allow me to collect the wood I had cut at the store. Your willingness to help is very much appreciated. Great customer service. I would also like to that Desmond who originally assisted me.

What a great experience! Very well priced and knowledgeable staff. They had stock of everything we need and kept us informed regarding the cutting of wood.

I send them the detailed project , the sales guy there sends me back some weird dog fence that had nothing to do with my project and then he sends me back a quote that was more than double than the actual quote we got days later from another sales person there. We actually got the project done with Bargain furniture. Very well priced and reliable.

Terrible services. Especially cut and edge pathetic

Higher prices than other stores..Delayed deliveries and mistakes on cutting measurementsAlmost no assistance at the location..Quality of wood ? Ouch !! I ordered boards of different type of wood and different projects, each time I felt like I'm restoring or recycling" old wood off-cuts..Not recommended.."

I have ben a supporter for very long, but the new arrangement of products is and has been a frustration for very long. I asked two of the staff, who could not tell me where the products are. This process is taking to long. Time is money and I cannot waste it looking for products.