Netcare Garden City Hospital

It's sad to pay every month for medical aid and receive a service that is worse than a public hospital. I was highly disappointed with the service at Garden City and at how unprofessional the nurses were. I had a miscarriage and it was regarded as non emergency, they messed up at casualty and assigned me to a gynecologist that isn't mine after I clearly told them who my gynecologist is. The gynecologist who was on call didn't attend to me as I was not her patient and was told that the one that works with my gynecologist who was on standby has left and will not return to assist me because I am not a P1 case. At that point I am bleeding heavily but I am not considered as an emergency. Luckily my husband was able to get hold of my gynecologist directly and he came through to assist me. I was really disappointed at the nurse who was asked by the ladies who were with me if she can't get a doctor because I'm bleeding heavily and she said that nature must take its course and the doctor will only see me tomorrow. She shared confidential information with people who were in the ward. What if I did not want them to know what has happened to me?I am not returning to this place, I have witnessed many other things that were very dissapointing.

Maybe Netcare Garden City Hospital should consider being a public rather than private Hospital. I can't lie some nurses are professional, hard working and friendly but that small percentage is really tinting the hospitals image.Something should be done and be very urgent. When the patient rings a bell,how come the patient get attended to after 4 minutes. Some nurses attitudes really socks. There are quite exceptionally good nurses like Skhosana,,Sphindile,Sthe,Creslea (not sure about spelling)..all in High Care. .I smelled a big kinda tribalism and favoritism by nurses to patients.

I am extremely disappointed at the service I received from the reception and causality on the 20/03/2023. I took my daughter to a paediatrician and she was diagnosed with RSV. He wrote us a letter for the baby to be admitted right away. Firstly the white lady by reception sent us to causality even though we presented the letter to her that says the baby must be admitted right away. When we got to causality the nurse there is now referring us to a gp even though we telling him we from a paediatrician and presenting the letter at that time we can all see that the child is struggling to breathe. We kept insisting he calls the paediatrician we were referred to and he said with confidence that she’s not in today, funny thing after the up and downs, the paediatrician was there and she said it’s critical and admitted the child to icu.Obviously the stuff by reception are not well trained Because obviously there’s a ICD 10 code which basically means the letter stands as authentication, no need to go casualty first.Please train your stuff before they cost you. Because if anything was to happen to my daughter, it was gonna take police to remove me from the hospital.

This is THE worst hospital (private or public) I have ever been to. Arrived almost 3 hours ago, with my 6yr old coughing incessantly and she still hasn't been seen to, even though there were only a handful of patients in the waiting area. Music blaring in ER, staff having long conversations while patients are left unattended. Definitely our last visit to this horrid place.

Released without being attended to properly at casualty. Still in pain right now. Unnecessary scans that had nothing to do with my condition were done in casualty just to deplete my medical aid funds. Worst part the problem is still not resolved as I am still in extreme pain.

Looking at the reviews scared the living daylights out of me...i wanted nothing to do with Garden city BUT..... I can say dont ever believe everything you read...i delivered my bby there and had the most amazing service from start to finish,ALL the nurses were kind and comforting they really make you feel at home there i was sad to leave. My baby was in NICU and even there was amazing service i went to bed knowing my bby was in good hands.. i really didnt expect much but boy did they prove me wrong iv found my new fav hospital.Thank you garden city ALL of you guys are truly amazing...thank you for making such a big difference in healthcare keep it up. ❤❤❤

In early December 2022, a neurologist requested me to spend a night at Garden City, to conduct a halter EEG, an MRI, and an overnight sleep study.On the first evening, scheduled for the halter EEG, the evening shift ward staff switched off the EEG, and in the afternoon of the next day when the results were due, there were no results. I therefore had to stay another day, to repeat the EEG.On the morning of the second day, the nursing staff tried to prep me for theater (twice) despite me explaining to them that I was not due for theater. They also did not know how to complete the patient observation report, and asked me to show them how to do it.On both nights, visitor protocols were not observed, and visitors continued to enter and leave all day. Lights out protocols were not observed either, and - during a sleep study - lights remained on until late in the evening. Attempts to randomly prepare me for theater continued throughout my time in hospital.On the second day, I was due for an MRI. Being aware that I would have to prepare for a halter EEG in the afternoon, I asked the nursing staff whether they had booked the MRI to occur before that. They ignored me.Eventually, I phoned the neurologist's office myself and asked them to arrange the MRI. They called the ward staff and arranged an MRI. When the MRI staff came to collect me, the ward staff lied and told them that they had been unable to schedule it because they couldn't find a wheelchair". I walked to the MRI and conducted it. The MRI staff informed me that they had never been informed.On the evening of the second day

It's a nightmare.If your case is urgent please consider other hospitals.If you have the patience to wait the same way you'd wait at home affairs, go ahead

I visited a sick relative and the 1st thing I noticed was a sign saying that this hospital was voted one of the best. I am sorry to say that the service I received from before the visit, enquiry calls (unhelpful staff) to the actual visit was absolutely disgusting for a private hospital. Upon entering the hospital, no friendly smiles or friendly attitude at reception, at the actual ward I encountered a nursing sister who was firstly on her cellphone, then her rude and arrogant attitude... Unbelievable for a private hospital. Inside the room, it could honestly look a little better. We were asked to bring a sipping straw for my relative upon our next visit as they could not provide one... What?I am sorry to say that based on my experience, this is honestly the worst netcare hospital.