City Power Johannesburg

I have to compliment the JHB City Power team/teams that came to sort out our problem. I logged a street light issue on 6/10/2022 and the team arrived 7/10/2022! The fault was underground ,caused by a main water pipe burst. Despite having to work in extreme heat and dig a deep hole , they found the problem and fixed everything perfectly. All involved had great attitudes and went about their jobs very positively. Thank you and keep up the good work.

I would rate it zero if I could. This 4 hour at a time without electricity is bull. What justifies that? . It doesn't drop our bill at the end of the month.Clearly this is a mess. Will it ever get back to normal? Not anytime soon I suppose.

How can i give zero stars. You dont answer our calls. We have loadshedding and after loadshedding its cable theft" come on get some other excuses. We are sick of this really sickening."

Exceptional service. I was pleasantly surprised by the speed at which my query - meter fault, unrelated to billing - was resolved. I logged a fault at 05:44 and a technician was dispatched at 09:30. Thank you.

I would give zero if I could. Our area has been experiencing big dips and lows on the voltage on the lines for days. All of us have logged calls, they are then allocated according to the sms I received from City power. Then later it is unallocated, then when trying to query, the response sms say they cannot find the logged fault number it must be to old , log a new call. So I log a new call and a sms says allocate with the contractors name, luckily this contractor has contacted me before. So I call the contractor and tells me the fault is nit allocated to him and it is his day of. Oh yes and when I do speak to someone from City Power, they say they will have to check and call other people in the area to see if they have the same problem. Pathetic, so many of us have logged calls for the same reason.

I’ve never experienced such terrible service from City Power. I logged a call 3 days ago and my call was cancelled. The ladies that answers the phone when you enquire are so rude, they asked me if I want electricity or not when I asked them to find out from the technician the approximate time to attend the fault. Then they laughed out loud. The ladies are Sharon and Triphina. They couldn’t even explain the delay Atleast to make me as a customer understand the delay. City Power is in a state of shame, you have to beg them for service yet we pay and buy electricity every month, paying their salaries, too bad.

Low-hanging 200-300m fruit cable for cable thiefs at Roodepoort Old dog unit Elias Motswaledi Road & Main Reef. Has been hanging low for weeks now, it's a danger to society. I reported this on Monday afternoon with City Power Risk Control and the Indian guy that answered promised to attend to it asap. You still not attended to the hazard cable until it snaps and shock unlucky motorists or sidewalk mense what is the reason for us to waste our airtime by calling and reporting your hazard infrastructure with no compassion to the matter.

Guys are not helpful I have been buying electricity from the first meter box I was issued, No technician came to replace the same box that has existed past its shelf time, I don't bridge and this is not fair, Amira our technician doesn't answer please help ASAP

Called them to tell them that the electric poll was burning and they had the audacity to say they will come when they can. It's been more than 24 hours. Thank God the fire fighters can stopped the fire but these people are so useless.