KuTu Lodge

The place is good in terms of cleanliness and accessibility.But, We had the worst terrible experience at this Lodge... I deeply regret booking there.And I advice anyone against it, don't even think of booking there. Their service is plain horrible. The staff is rude(except lady at reception) and make you feel like they are doing you favor by assisting you. They don't have microwave in the rooms and the dude working there was not even accommodating when we wanted to warm our own food in the evening.

Rooms are not cleaned unless you ask where partial cleaning is done. Toilet paper not replaced in rooms. The lodge is not deserving of 4 stars. No soaps or lotion were placed in the room. The fact that they don't indicate that Breakfast is not included in the rate is a big no noOn the plus side, security guard is friendly and efficiently opens gate.

Put Lebogang at the front all the time and Kutu is going very far. He is the best face for a host. So friendly, even when we had a bit of a incident, he was so patient and kind. Thank you so much. We were greatly accommodated

1. Booked a twin room yet received one key when my friend required her own.2. 1x shower gel etc when there's 2 individuals booked to the room.3. No microwave, no hairdryer, no dstv, no bin in the room, no iron yet it's classified as a 4 star lodge. Paying to wash your laundry, I understand, but the nerve of requesting to pay for ironing. I think the stars apply to when the place initially started, definitely not now.We had to request that rooms be cleaned despite the 4 star rating where such service is expected.4. Rooms are not cleaned unless you request cleaning. Also, not full toilet paper was found in the rooms and this was not replaced the following day. We literally had to walk to the reception to ask for toilet paper.5. Staff require serious training on customer service and keeping the facility in order.6. The security guard was on point, checking on us and great efficiency in terms of facilitating entry to the premises.

The department booked us in this place very disappointing, the facility is ohk but the food is horrible, Sunday 10 April 2022 we check in we were offered rice, oxtail curry no veg no salad they used archar n chutney as side who serve that even at my house I dnt eat such nonsense and dessert custard n jelly which was watery who does that. Monday breakfast horror n lunch chips n dry fish no sources then comes dinner custard had skiripoto inside I complained n the guy did nothing. The owner of this place is extremely selfish he uses one person to cook n for reception, the guy is Zimbabwean(musasa) does know how to cook. I will never set my foot at this place believe me. Horrible, horror, disgusting, disturbing.... On the photo attached custard e na le skiripoto can u imagine. Black business I have no words

I have visited this place a couple of times. Its clean, and neat. The pictures don't lie, its really what you see on their images.I have not used their restuarant yet, but all the other facilities are good.

Air conditioners do not keep the place cold. The rooms are hot and humid.Worse still prices go up each next time u go there.I have not been there in over 1 year because of this. They may have changed.

Had a great time with my brothers, Lebogang was very helpful. Will definitely be returning when business arises again in the area.However, this thing of guests having to call or wait by the gate for it to open needs to be address, very inconvenient.

Microwave for our food please and the TV was not working.