AutoZone Ottery

To eliminate confusion, this store has nothing to do with the US franchise stores - and it kind of shows.The store felt very cramped and the assistants simply take your order and get it for you. There's no engagement - for example - if you come to buy oil, they won't suggest that you might need an oil filter.Further, unlike the US store - in Jersey City for instance - they don't offer to fit small things to your vehicle, no programme to lend you tools, no offer to do free diagnostics, nor are they open late.Even with load shedding which is a fact of South African life now, they won't engage a customer to indicate that it will take time for the payment machine to come back online.That said, there is a wide range of auto parts and accessories available, and the store is neat and clean, but there is definitely a missing ingredient for the store to truly stand out as an auto store.There was no indication that they do deliveries either.

Great service and well priced items. The staff is very well educated and informed. They also willing to assist above and beyond.thanks Nadia

This is my 2nd exceptional experience with this smaller Autozone branch in Ottery.Received amazing client service from Aisha. Hard to find parts (AMI Midi Fuses for my car that even Masterparts didn't know about), she found on two separate occasions in no time. Lifelong client earned and highly recommend visiting their store.

Yesterday I have experienced absolutely amazing service from the lady's at the counter as I needed a part for my ABF engine. I have nearly exhausted myself from small to big sized automotive spares businesses throughout the whole of Grassy Park, Lansdowne and Athlone being worried to get this vital part I dragged myself into AutoZone with the same expectation. The lady said that unfortunately do not have the part in stock as it's not common. I pleaded if they can't just help me out in anyway and elaborated my frustrations. Having another look at the part they then searched the which I assumed it was the web and made a phonecall, I've been then told that they'll get the part the very same day, in fact a little a bit over 2 hours. Absolutely amazing, highly recommended and the respectable lady's that can put many men in the same industry a run for their money.Big thanks AutoZone Ottery

Found what we were looking for. They were experiencing load shedding but had a generator running to power their computers. Friendly staff

Great Service, would recommend

Excellent service never meet customer service that will help you out like this best I ever seen and I don't think I will ever see people with such service in my life again

The prices here is ridiculous im not sure if how the pricing

When you go into a store and ask for one thing, and the assistant insists on another, and you leave with nothing, feeling forced to purchase something else. No thanks.

I am very impressed with the service that I received from Ayesha at this branch. I had been looking for boot struts for my BMW for some time and she went out of her way to source them for me. Service like this is so totally lacking nowadays and to find someone that values customer service is rare. WeI would definitely recommend them for your needs.