Cape Union Mart Mall of Africa

The staff was extra helpful especially the lady at the till. She explicitly explained all the specials they had and joined me to the CapeUnion Mart family. Keep it up!

Beware when you have to return Hiking Boots, they interrogate you to make the return of defective products more difficult.Staff are not as knowledgeable as they used to be - often not giving the correct advice.Hiking Boot stock is limited, with most items only available online (you are unable to try them on).Cape Union Mart is slowly turning into a clothing store, not an outdoor specialty outlet. They will definitely be seeing less of me.

Absolutely a worthwhile visit and great and helpful staff.Anyone looking for the new SUUNTO Peak, they already have it in stock!

Service is pathetic for a place that is not cheap. The manager Moses thinks he’s above all others and you need to walk to him before he will come to you. Kway repair took 3 months and they had to refund us due to the poor service! Stay clear, maybe try another outlet.

Nontuthuko was a wonderful attendant. Quick, polite, friendly and efficient.

Astounded by the service I received from Armat and the Store Manager Moses. Fantastic stuff indeed. I bought a Mini Mamba Volkano Speaker on the Cape Union Mart Online Store on the 22nd of November 2021 and received in on the 25th of November. I charged the speaker as I was advised. After a week of using the speaker I realized that it was not charging when I put it on the charger. I called the online Store and was told to take to the Store nearest to me. I then took it to the Store at Mall Of Africa. There I was attended to by Armat. He told me what he thought could have happened to the speaker. He is a very well trained Sales Assistant and seemed to love what he does. When I least expected it he called Moses who was close by and is the Store Manager. Without hesitation Moses told Armat to exchange the speaker and give me a brand new one. Red tape was done and I left the Store with a brand new speaker and a happy Customer. Thank you kindly to Armat and Moses, awesome stuff and please keep it up.

Amazing customer service. I've never received such excellent service at any other store. The staff are friendly and welcoming, no matter the size of your purchase.

I went in yesterday and bought some items. I didn't see an email come in with a voucher with 600 for purchases over 2000. I went back today to see whether I could get the voucher for the purchase that I made. Staff was very helpful and made a plan. Really appreciate this. Thank you guys.

This is a very spacious store that stocks just about everything you need for out door living.Friendly efficient staff that takes their jobs seriously. Was a pleasure purchasing our goodies here for our snowy vacation overseas.

Had an amazing experience while looking for a smart sportswatch. Look no further - Conrad is the guy you have to talk to. Very knowledgeable, patient, going the extra mile!Also the prices are absolutely competitive and given the great consultation you get, absolutely worth the money.Thanks again for the experience!