The Cleaning Brothers

My father recently purchased an expensive woolen jacket overseas and took it to the Eastgate Shopping Centre branch for a dry clean. After an experience at another dry cleaner, he was hesitant already, and therefore really emphasized the importance of taking good care of his jacket while showing her the jacket (and a 2-piece suit that needed dry cleaning too).Upon collection of the jacket and the suit, he discovered that the jacket had shrunk extensively (to fit a 10-year-old perhaps) and the woolen thread had frayed, making look like an old jacket, and the lining was in tatters. This, we had later been told, was indicative of it being washed in water.The lining of the two-piece suit jacket was also torn in a few places but fortunately that was not visible from the outside and could be fixed.The employee that he dealt with upon collection of the clothing, was most unhelpful and rude, and didn't seem to be aware of the processes involved in dry cleaning and could offer no suggestions or help. She eventually said that they would try fix it but there was no improvement and it was more of a patch-up job and the jacket is completely unwearable. My father would therefore most definitely, not recommend the store to dry clean your clothes.Seeing as they have had two-chances to get the job done effectively, my father will not be giving them a third. We would recommend that management refer to his staff regarding the processes and control mechanisms that should be instilled in the business to ensure that something like this would not happen again.

What a great manager that runs the business. I had a bit of a disagreement in store, but it was quickly resolved by the manager who was extremely patient and so helpful.I would recommend The Cleaning Brothers.

I had 4 coats and 4 blazers dry cleaned at the Eastgate branch, was done quickly and the staff were helpful and friendly! Super happy with the service.

5 Star service from a 5 star company!

Thank you for the great job on dry cleaning and altering my blazers!!! So quick and professional!

Very efficient tailor pants done in 30mins

Best service ever both store manager and de tailor .

Did exactly what I asked for. Very professional.