Virgin Active Gym Claremont

Such poor service received when trying to arrange swimming lessons for my son after purchasing a package. First unable to agree a date with the swimming teacher. Furthermore no response received on emails from the swim coordinator for over a month. Didn’t expect this poor service at a gym I frequent regularly. Would not recommend these swimming lessons or swim school. Pitched to the pool on numerous occasion to no avail to be told the lesson was assumed to be another day.

Go for use of the pool only. Always clean and water is a good temperature. Can get quite busy in the evenings. Usually parking available. Good, clean changeroom facilities.

Went to the Claremont Virgin Active gym at 9:15pm last on a Thursday. They normally close at 10pm but I was turned away by staff at the front desk. They said that they had no power because of load shedding so they’re closed. However they normally have a generator which I could clearly hear running. It was lighting and powering the building. They even had a few lights on inside the gym. Which means that they just lied to my face to close early. I am really unimpressed.

The layout of this gym is great but it’s just too full… prepare to spend most of your workout waiting around for equipment.

Amazing staff and it is well looked after with a great location but the gym is a bit small for the amount of people and can be very busy and hard to find an available machine at times. I think the weight section could be better organised than it is at the moment.

I've had a Claremont membership for 5 years which I have just cancelled. This gym has simply become too overcrowded to use. If you want free weights or any equipment be prepared to wait around 5 minutes for any of it.

Very good equipment. Great facilities.Parking is free with in 1.5 hours. Gym is very busy during the common times.

I booked a swimming package for my 3 year old and a time slot was agreed upon. When I arrived with my child, there was a class during the slot and no swim instructor. JENAIDE is the person I dealt with. I had to ask around at reception. No one could provide any answers. Frankly, I do not think JENAIDE organised any instructor as he said he did. I tried getting hold of him to no avail. Even if an instructor was provided, the lesson was not possible due to a class being given in this time slot. I am sure any parent that has to prep to arrive with a toddler after work knows the amount of effort this takes - only to be ghosted.I requested a refund. It has been a month and JENAIDE has not given feedback unless prompted over and over. I have been more than patient and given time but I am not sure what else can be done at this point.**The next step will be the consumer complaints commission, if my refund is not processed within the next 2 working days.**

Great gym. Gets a but full during the day so I go late at night