Cellucity - Head Office

Cellucity provides the worst customer serviceHad the misfortune to visit the Summerset West branch today to get a new contract. To say the experience was awful is a understatement.I researched the contract I wanted online, phoned the store to ensure I had the right information before coming in.When I did get to the store was heated by a young sales person who informed me that the contract I wanted was R20 more per month and when I asked why, explaining that I had checked online and called in, he shrugged his shoulders, told me it was the system and that they could not be held liable for what was printed in their brochure or online.His take it or leave it attitude was so shocking that I decided to leave it. All he had to do was apologise, maybe try to explain the discrepancy, and I would have still taken the contract.Cellucity, I will never ever make use of any of your stores again, and will inform everyone I can of the poor regard you have for your customers.Terrible, if I could give minus stars I would.

Was excellent thank you. 10 out of 10.

Easy parking ! Great staff !

Good day cellucity team,After purchasing a s23+ devices within a few days of usage my wife found the device has a camera defect where the top of the photo blurs out, no matter how we focus or what setting we use, the defect does not go away, the problem is significantly more noticeable with texts, books, documents.After extensive research we've found thousands of other Samsung s23 users are facing the same challenges,My wife has traded her prior Samsung device for the newer s23 only to be greatly disappointed.We've found that devices made of a certain batch are dealt with this camera defect, mainly devices made in Vietnam.Being loyal to Samsung we would like a replacement, from a batch made in a different country, or that of a different batch.Considering the price of these devices there should be no defects, if they are we should have a right to new device with zero defects.There are many other smartphones on the market, such as iPhone, Huawei,oppo and many other Androids.Store level tells me I have to wait for 14 days, however that's too long to go without a phone, seeing that its a manufacturer fault I shouldn't bare the burden of inconvenience or scurry for a new phone, in terms of service that's really poor.If higher management could research my concerns, they would have the same findings as I.I do understand process, however I understand that higher management can digress from them on case by case matter.As I've said, I'm not canceling nor am I accusing the cellucity group of selling a defective product, I would like the device switched for a device without said defect, as this is a manufacturer problem, waiting 7 - 14 days is out of the question.I look forward on an efficient and just response.

Paddocks store- great service

Poor service no feedback really appalling

Hi Cellucity in Pavillion (Westvie) ,I took 3 contracts from you'll and bought 2 phones cash in the pastMy last contract I was promised a watch on this deal that came with the phone.. it's been 5 months and still waitingDisappointing service from sales staff, very unhelpful..This is the last time you will get business from and im gonna make sure I spread the word of unethical, dishonest and manipulative advertising

Head Office to all the Cellucity Stores and my work place

Seem everyone agree that 1 star is right for you. Based on Jayne Truter's attitude, it's not surprising. (RESPONSE: And how do you expect me to respond? YOUR employee is going around giving people 1 star reviews with no comments and not giving reasons AND ruining other businesses internet ratings) See how rubbish it is!

Due to your technical issues and failed to debit on my account, a specified date me as customer and you as third party agreed to. Without you guys notifying me so i can make funds available in this account you just pull through with the debit. The less i expected was for someone to make contact and inform me about what's happening i could of transfered the money or simply go to a bank and pay it into your bank account..i think this is unfair and bad customer service the worst company i ever had and agreed contract with OMG i highly recommended you to not use this services massive disappointment.