Game Kimberley North Cape Mall

Service is not the best.Price is also not of the best.Unfortunately this is not the Game experience of yesterday when Game was owned by a group of Indian business people. The Game of today is just a normal boring store like one would find anywhere in South Africa.NO STOCK. SHELVES EMPTYPRICES ARE NOT CHEAPTHIS STORE IS EXPENSIVEI WONDER IF THEY ARE CLOSING

Out here to buy a treadmill today. Salesman has no idea how the machine works. Was left alone right there on the floor. Well I suppose Game lost the sale today. Whoever reviews this go check the footage at the treadmills around 16:00 today. Very poor to say the least.

From good service to horrible. Took my grandparents to buy a washing machine, the sales person didn't help at all and game Kimberley has no stock anymore. My grandparents needed a washing machine asap due to theirs broke. So was told we have to wait 2 months. Went to parsons and was helped immediately. My grandfather's friend went to game as well to get a smart watch at the jewelry shop and waited for service so long that he went on the mic to call for service and they called the security on him. They eventually decided to help him. The smart watch never worked and he took it back and he waited a whole hour and half just to get his money back. He bought a tv there and had to wait a whole month before they changed his broken tv. I am so disappointed in games service.

Bought a couch from Game, Royldene Store G126On 28th Jan. Delivery was promised Monday 30th. Had to make several calls to the store for my delivery. Seems they forgot to despatch delivery. Eventually a contractor arrived in a small open bakkie at 4:30pm in the pouring rain with the couches. The couches couldn't even fit on the bakkie. It was hanging off the bakkie. Driver and assistant didn't know how to take it off the bakkie. They were twisting and turning the couch on the bakkie trying to figure out how to take it off. Very inexperienced. Couches were soaking wet. I sent it back. Then store manager promised another set of couches Coming from Bloem. To be delivered 2Feb. Called the store, still waiting for the truck. Very bad service in Kimberley. Disorganized, no proper delivery vehicle. Contractor that does delivery hasn't got a decent van. Made so many calls to this store. Overall, I'm still waiting on my couches. Not happy at all. Total inconvenience to me. I arranged to be at the premises for collection and delivery never takes place, not even a fixed time.

Absolute pathetic service! Month end on a Saturday, got 4 out 14 tills open, every moth its the same, lines literally all the way to the back of the shop, ask the manager about this, No there is not only 4 till open

Pathetic. Wish it was possible to rate zero stars.Starting from the cell counter, to the till, back to the cell counter.The store manager was too busy to come and see me.I got Reggie the floor manager instead. Still waiting for him to acknowledge me or my complaint. No apology nor communication from him. Honestly, I could have spoken with a brick wall. After hearing my complaint he just walks away.If the store manager is too busy for her customers then her staff will be as well. A fish always rots from the top.I would love to be graced by her presence in order to improve service levels in my town.

I purchased washing machine cash on 15 March and also paid the delivery fee. Delivery date was 17 May... Still waiting. I have called 6 times today and the number either just rings or its busy. Really. NOT impressed

The store doesn't prioritize customers, they are so unprofessional when answering their phones, and redirecting us to departments that do not answer. The manager is just as unprofessional, he can not give me what stock there is on hand and did not call me back when he asked for my details. I was going to spend quiet abit but, I don't think making a profit or providing customer satisfaction is a priority. Please employ people that will benefit the business instead. Truly unbelievable service.

Extremely bad experience from Raymond and his team. This store will definitely not be seeing me again.Store should consider investing in some employees who have an idea of customer service, bad attitudes all round.

Im waiting from the 1st of this month up until now for goods that i bought cash especially the tv that was not in stock the sales agent said he will come back to the following week but so far i did not received any feedback about the delay i call this really poor service