Department of Home Affairs Benoni

YOU MUST BOOK ONLINE FOR AN APPOINTMENT on the dha website. It's called BABSWe did our passport applications online on ehome affairs, did payment online. Booked for an appointment here through BABS for 9AM. We arrived at 8.45, were inside by 9.10, finished by 9.45. Staff friendly, overall decent experience

Went onto the website and clicked on BABS and then made my booking. I booked for 10am and they let you go in exactly at 10am. They work on a ticket system so no one can jump in front of you. The workers are polite and friendly, and the work is quick and efficient! Best home affairs I’ve been to.

Wow! What an amazing seamless experience. Hats off to the new booking system for Id and Passports, it works very well. Benoni staff were very welcoming and polite. They definitely deserve some credit. I had a booking at 10am and I am already at home before 11am. Well Done!

MAKE SURE YOU BOOK AN APPOINTMENT BEFORE YOU MAKE YOUR WAY. NO WALK IN AVAILABLEWent to renew a passport and Create an ID for myself and my sister.They have a new entrance but there’s no sign on the old entrance that they have a new one which is BAD. The new entrance is just behind the old one, just walk around the block.Arrived and there was a security guard that told you that there are no walk ins available at all and that an appointment needs to be booked online for whatever service you require.When we went online there was no appointment slots available for the next two weeks at Benoni branch so had to book at the Brakpan branch instead.

I booked on Monday, this branch was the only one that could help me this week.From the moment I got there, we were assisted as I which queue to stand. On the dot 8 the doors opened, and everybody was directed where to go. There was hardly any paperwork and no hassle. The staff was quick, efficient and very friendly. I will definitely recommend them. ThanksWell, I am here to collect, and it actually takes longer than the application process. One lady was biting her nails the whole time. In one hour she did not assist anybody. I am still here, about every 10 minutes someone gets helped, not necessarily in the order they came. Very disappointed. I am going to be late for work.

The most five star system and five star staff! Well done Benoni Home Affairs! Thank you for your fabulous service.

What a pleasant experience! Well done Home Affairs Benoni! Super friendly and helpful, everyone from the greeters, the Supervisor, Photo Booth lady and the passport counter staff. Thank you for the great service!

18 people inside. A queue down the street for COLLECTION. Been sitting for 2 hours and am no closer to being able to collect. Would be amazing how much faster it could work if employees were actually working instead of sitting on their phones, or having their own conversation as opposed to actually helping people. True reflection of the state of service delivery in Ekurhuleni

I was very pleasantly surprised, booked my time slot the day before arrived at 11, was ushered in by the man at the door, seamlessly moved from one counter to the next, friendly people at each counter place is clean, total turnaround from past experiences. 11 o'clock appointment done by 11:35. Well done Benoni Home Affairs!!

The online booking system is efficient and the staff working there are competent. The issue i had was with the security guard. We waited outside around 7 before they opened ,only to be jumped by some people who just arrived before 8 because they took the forms fast and completed fast and when we went inside we were suddenly at the back???The security must monitor the queue outside , give out forms accordingly and allow people inside accordingly. It is not fair for us to wait outside for an hour and queue and only to be jumped by people who just arrived.