Clicks Pharmacy Plumstead

I visit this branch often, in particular the pharmacy section - these people are extremely helpful and polite. I will continue using this branch because the staff are so helpful.I come from a retail environment so I know what its like dealing with customers - Treat others with respect if that is what you expect from them.Retails is exhausting work.

Poor customer service.55 minute wait for service.

One of the smallest branches but always have what I want, always a good ahopping experience.

Trying to get hold of the nurse is shocking! Always scary when i have to get meds, worrying if i can get them on time as it takes days to get hold of them. Usually end up having to drive to clicks to book. Really sad that a pharmaceutical company has such bad client relations.CLOSED DURING LOAD SHEDDING

Called this Clicks on Monday to put a few products aside to collect on Friday. A man answered & couldn't understand what I was saying so he let another lady take over the call. I first asked if they stocked the specific product that was on sale 3 for 2, she left me on hold to check & then confirmed that they have the product. After asking her to put 3 aside, the lady confirmed that she will put 3× the product aside for me and that it will be kept aside until the end of Friday.We went to collect it ahead of time on Thursday & there was nothing set aside & nothing left on the shelf. We later found out that they don't even stock this specific product even though the lady had previously confirmed that they do.All we received was an insincere apology after having to explain the situation to them multiple times. All they could say is Well if you can't give us the lady's name then we can't do anything about it" with some major attitude from the assistant & the manager herself. They made it seem as if we were to blame & that it's not their problem since we didn't ask this lady for her name on the call.They didn't even care to help fix the situation

I really enjoy this clicks. They are usually friendly and helpful. I have a massive number of items on my script that requires a lot of time and effort and they're almost always helpful. I took off 2 stars because of Lindsey. He is very rude and dismissive of me. Never believes anything I say even tho I've been taking the same medications since I was 1 year old and been coming to this clicks for two years. He even went as far as to call my pulmonologist when he didn't believe my story"

I want to be clear that this rating applies to the experience that I had TODAY with Linda Henderson, and that the treatment that I received is not even worthy of 1 star!Clicks Ashers is my go to pharmacy.I would usually rate the pharmacy 7 stars just because of Lindsay Casserley, who is a super star, a true gentleman who ALWAYS displays a caring and compassionate demeanour.The service that I receive from him is second to none. He is engaging and encouraging and empathetic.I need to point out that I spend an average of R5000 per month on prescription medication at Clicks Ashers.I know the staff, and they know me.I know the pharmacy protocols.I would need to know it by now, after many years of being a pharmacy customer.My mother's doctor needed to send a script for schedule 6 medication.I asked for it to be sent to Clicks Ashers by email and for me to be copied in.The doctor sent the script via email on Monday.My usual experience is that the script would be filled and that I would receive a text message confirming that the meds are ready.I was not sure if my Tel number was noted on my mom’s profile or not, but I was so certain of the process, that when I went to Clicks Ashers today, I selected the collection ticket option.I was met by Linda Henderson.I explained the situation.She was very abrupt and condescending throughout the interaction, and spoke AT me with rudeness and clear disrespect.She asked if I had received an sms.While I tried to explain the situation with my mom and her terminal care, and how I was unsure if my phone number was on her profile, she interrupted me and asked if my mother had received a text message... I continued with my explanation as to why she would not have.Linda showed no empathy.She showed more contempt than anything else.Linda: Let me explain how the collect option works"Me: "I understand how it works"Linda: "Clearly you don't

THEY NEVER ANSWER THEIR PHONE! BE IT FOR THE PHARMACY.... OR FOR A 'CONSULTANT'. I am soooo fed up.... i have also not been notified of my repeats to be collected...

I would like to thank Zaeem Alli for excellent service. He provided medication that sorted out an issue I have been struggling with for months.He was extremely polite and professional during out interaction. Really appreciate the good service.