Hertz Rent a Car - King Shaka International Airport Durban

TLDR; Hertz took all my damage liability (6900 ZAR) for a cracked rear light cover and is not responding to my emails.DO NOT RENT HERE UNLESS YOU WANT TO BE RIPPED OFF. I rented a car that included the super collision waiver. During the time that I had the car, I accidentally cracked the rear light cover, which I of course would take responsibility for. However, Hertz automatically took ALL the damage liability covered by the super collision waiver, totaling to $390 USD (6900 ZAR). It was unclear how a rear light cover replacement should cost $390 USD, so I emailed them and asked for a damage repair invoice. No response after several days so I emailed again. Still no response, so I showed up to the Hertz car rental company store and asked for a damage repair invoice. I don't think they expected me to show up and ask for evidence, so I was given the run around and told to email again in a week or two. Some of the other rental representatives there were confused as to how I would be charged that much for a rear light cover. Since then, I've emailed customer service and damage claims at least 2 times over the last several weeks at the email that put in their comments in all the google reviews (4 times total) and I've unsurprisingly been ghosted. Preparing to file a claim with my bank. I was also charged for fuel replacement even though I filled up right next to the airport, which further represents how this car company takes advantage of its customers.

Poor service. Don't call you back. Charged me for a waiver fee that I didn't want. Also charged me fuel even though I filled up the car. The assistant told me I would get my deposit back in two to three days, it been a week. I'll never use HERTZ AGAIN

I’m a frequent traveler to KZN from JHB. Love the staff at the Hertz airport branch. Have never had any hassles with my bookings, always on time, friendly, especially the Manager, Ms Chandani Ranjit, she knows her stuff and has always been quick to solve any issues.Would recommend to all to experience it for yourselves.Regards.SJL

Great place. Car was nice and it took me a long way through 4 South African Provinces, and 8 cities. I put about 3500 km and no issues. Great road trip.

The absolutely stunning service received from your consultants on the evening of the 9th of February 2023, restored my faith in good old fashioned customer service. Preshnee and Zinhle assisted me with first class service after my late flight and noted that I needed to check-in at the hotel in Umhlanga soon. They arranged for the car to be brought around to the front of Hertz, because it was raining at the time. Preshnee even helped me with toll gate fees because I did not have cash on me, the R10 she borrowed me will forever be remembered and I will give it back to her I promise! Please keep up the excellent service, because this is what matters MOST to us, not the price or the fact that you are at the airport, but rather the treatment you provide to us when we need your service to be of the highest standard. It would be WONDERFUL for you to add the E-Tag so that we can go through the Shesa lane at the toll gates. I travel often and the reason I do not use your services very often is because your competitors have the E-Tag and I am able to drive straight through the Toll gate. Remember that there are now HIJACKINGS at Toll Gates - so if we still have to be paying in cash or swiping our cheque or credit cards, please consider this for the benefit of your clients.

From the minute we booked until the last minute of dropping the car off, the process was smooth sailing. Thank you for the exceptional service Hertz, you made our trip so much better.

We were very tired people who picked up our car on Friday evening, but the process couldn't have been simpler. Logan and Nathan were friendly, helpful and it was a pleasure to deal with them.

Americans be prepared to shell out more money than disclosed, even if paid in full in advance.They would not rent the car without buying additional insurance, eventhough I had Allianze travel insurance on the rental and paid with Reserve AMEX, which covers everything outside the US. They didn't care, they wanted the money. Oh and if you got their insurance the deposit was $800 but if you did not buy up, the held a deposit of $2750.Suspect behavior. Never have run into this before anywhere in the world.Find another vendor. They are not truthful, mislead, and overcharge.

Reception staff very friendly. Kept me comfortable throughout the rental process and off I go. No issues at all.