Cherry Industrial

Very helpfull and very keen to help.

Friendly helpful service

I am very aware that any review posted should be factual, can be substantiated and is fair.During the 4 day power outage in Summerstrand, we hired generators from Cherry Industrial for our complex. While the initial response and delivery time was good, it all went wrong thereafter.They delivered a generator, that on single phase was outputting over 300 volts, despite the plug indicating the standard 220 volts. After testing our drill on the generator, it physically burnt out.We contacted Cherry a number of times, but they were not able to send a technician out to rectify. In desperation, we got an electrician out to address. From the attached report, you can see the generator was faulty, and in no way should it have been delivered to a customer's site. The potential damages to equipment could be disastrous.When trying to settle the invoice for the hire, we requested that electrician's costs be deducted. Sandy basically ignored our emails. We had also booked and paid in full for a cherry picker hire. On the day, we were advised that they would not deliver, and that the funds would be retained to offset part of the generator invoice.Things can go wrong, but when the owner (Sandy) simply dismisses any issue, and takes zero responsibility, this becomes unacceptable.Unfortunately this is not a company you want to deal with. While the back office staff are friendly and helpful, the same can't be said about Sandy.We do note that they did exchange the faulty generator a day later. You can decide whether a R31,71 per litre of petrol is reasonable to charge to refuel. We paid over R680 (total R1839) as a surcharge.

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cannot be trusted dishonourable company

Great service. Great products.

Hi Sandy im sending my driver with the cash to pay for the damage report.im shocked in the way Cherry Industrial is doing business with new clients. We send the generator for a damage report and not knowing the costs.after a telephonical discussion your staff gave me the price of R580 plus vat.I told him it is to much and i want to speak to the manager to try to get the price down.(in the same time i received a quote of R250 plus vat but thought if your price can decrease a bit i will leave it with you)While i was on the phone with you discussing the price you told me they have already stripped it(i never gave the go ahead for that on that price)So you desided for me just to do it and we must just pay.It is very unprofessional and wrongfull.we are not here to fight about it we will pay but we will never do business with you again and will not recommend your company at all.i will also put a review on explaining my exsperience with Cherry IndustrialKind regards Hennie Afford a Crete09:04

Friendly accounts lady and lady working in front very helpfulAlways eager to helpThank you Cherry