Made Glass | Window repair and new window fitment

I just called there requesting a quotation but was told by the receptionist Constance to please send them the measurements when I explained I'm a wheelchair user and cannot assist in that way she then asked me to send her my contact details. Is that not the duty of a receptionist. I found her very unprofessional and rude.

The previous contractors had done a sketchy job with my window handles and cracked a window in the process. I wasn't confident they could repair the glass so I looked for someone else. Called MadeGlass and they came and sorted it out. Alroy, who was alone, made the job look easy, which the previous contractors who were 2, did not. Constance was easy to deal with over the phone and WhatsApp. They squeezed me in on short notice and Alroy was made the job look effortless. Will use them again for sure if needed!

I called them based on the positive reviews below. I needed a window replaced urgently and I called at 11am to try my luck... expecting to have to wait till the next day.But, Alroy came round at 5pm and sorted the problem. Whats more I then pointed to another window pane which needed sorting and on the spot he fixed that one too.Brilliant service, will use again. Thanks Alroy and Constance.

Second Review - I have lowered my stars. Made contact again (as my first review mentioned I wouldn't hesitate), and asked for assistance with some aluminium windows but I was never called back. Ended up having to use someone else who wanted the job.Update to owner response: I made contact via telephone not email. I believe I spoke to Constance who indicated Alroy was not available and they would phone me back to discuss. I never received that call back...-----------First interaction & review was 5 starts - Alroy and Constance from Made Glass provided courteous, quick, efficient and professional service for a window handle repair and I would request their services again without hesitation.

Quick and efficient service. Easy to deal with and friendly people.They came out on a Saturday morning to replace a broken window.

Absolutely chuffed with our new window and especially with the speed and efficiency of the service offered by Alroy. Their quote was less than half the competitors and their patented technique makes a lot of sense for high rise buildings, where scaffolding is rendered unnecessary. Great business run by great people, highly recommend you use them for windows.

I received outstanding service from Constance and Alroy! Alroy came out to take exact measurements and quoted me,while I was still waiting for other companies to phone me back! Excellent communication via the office and they arrived on time and did a great job replacing the glass of my tricky window.Highly recommended.

Early hours on Saturday I had a break-in at my house. The glass in the bedroom was smashed with a rock. I looked around for someone to assist me to install the glass but because it was the weekend and the glass was not a standard size, no company I called could assist and most were closed for the weekend.Then I contacted Made Glass in Grassy Park and whilst, they, like the others couldn't assist I expected the lady that answered to tell me to call back on Monday morning.Constance from Made Glass went over and above what I expected. She quoted me a reasonable price including installation, said I would get it on Monday. She then proceeded to spend the weekend not only reassuring me that they would come but caring about my state of mind and safety. This morning early she contacted me again to reassure me the glass would be here today.I have very rarely come across such proficiency and professionalism when dealing with a company I have not dealt with before. I wish them all the best for the future and certainly, believe that other companies could take a page out of their book. They are doing something right. I'm astounded and enormously pleased with their service and have no hesitation in not only giving them a 5-star rating but to compliment them for employees like Constance.My review is a bit longer as opposed to my others but they are worth it.Thank you from the bottom of my heartI wish you success going forward.

I would like to recommend Made Glass to all, my customer experience was great from the first time I called where they took interest in what I required and delivered in such short time with no hassles. Very professional team thanks to Constance and Alroy. Great job guys. Much appreciated!!