PANDORA Concept Store Greenstone

I purchased a ring from your Greenstone store and unfortunately the ring size was incorrect. We attended to have the ring exchanged for a smaller size. We were directed to the Eastgate branch to exchange the ring as Greenstone did not have the correct size. While at the Eastgate branch, we were advised that we have been provided with the incorrect product as we purchased a rose gold ring and we were apparently provided with a gold ring. The Eastgate branch advised that we will need to return the Greenstone branch to obtain the correct ring being the rose gold ring. We went to the Greenstone branch and were advised that we have been provided with the correct ring in the first place as they do not have said ring in gold in the style I purchased. Upon attempting to contact the Eastgate branch via telephone, the box was full as we wanted them to transfer the correct ring to Greenstone. This has been the first purchase from Pandora and so far it hasn't been pleasant at all, Please kindly contact myself urgently as we are being sent from pillar to post as your staff do not know what they are doing and one is blaming the other. This is not on Pandora!!!! Its 29th December 2022 at 10:00 and this still hasnt been resolved.

What a stunning group of ladies that work in this store. I was gifted an item that was too small & they went out their way to get me a bigger bracelet.I highly recommend this store.Exceptionally clean, well stocked & very pleasant atmosphere with the staff.

Pricing great

Lesego was amazing. She kept two items aside for me and helped me seamlessly with a return. She was also very friendly and such a pleasure to deal with. Excellent service!