Telkom Direct Mossel Bay

Besides waiting for a very long time to do a sim swop to make the number an e-sim, the service provider Esther Was very helpful and tried her best to assist me as best she can.I feel that there is more staff walking around in and out of the store rather than actually attending to customers.

Service is so worst possible service ever, 5 workstations, 2 persons serving customers, 1 sitting of the two servicing on her own mission, doing whatever, selecting person back in the row, fitting a specific profile.

Absolutely horrible…I got a new device on 14/08/22 and asked them to port my number which took them more than 2 weeks, for which I could not use the device. After I took the phone we had a screen protector fitted, then by the next day the screen didn’t register the touch correctly.. I took it back and was told it’s because of the screen protector, so we removed it….. Today on 13 September 2022, I went back to the store because the phone randomly reboots, freezes, and the touch is giving issues…the manager has a smirk on his face when I said they need to sort this out, and said sorry we will just send it in and see what’s wrong….I told him i need my phone replaced as I use it daily for work and he said no, we will send it in and see….just to let people know u are quick to take my debit order on the 5th of September but look how I had issues since day one…..

Exceptional good service by Sannie"She didn't even take a break just to get things done. Thank you .. don't see that level of service every day"

Waiting period to be served was more than a hour, but the help received and information given was top notch. Hannelie knew her products and did the application and update on my profile immediately. This would have been a five star if I did not have to wait so long to be served. Even when I did a follow up the response from her was quick and accurate. Thank you.

Sannie Barnard at this store is absolutely amazing!! Her service is so quick, friendly and efficient, it was a delight to go into store! She is definitely one in a million!

Waited about an hour to be helped, but when I was helped the staff member was friendly and had a good knowledge to assist.

I have upgraded 2 weeks ago and they said my device would take 2-3 days and have not received my phone. I have try and called them every day for 2 weeks straight and it just rings. Very disappointed

What an Amazing experience we had with Hannelie Visagie. Thank you for your excellent service. Your dedicated service are truly appreciated!