Elitech - Aluminium Doors and Windows

One of the worst experiences of my life! Most of the 5-star reviews for Elitech are from employees of this Turkish-owned company, so don’t be fooled by their high average rating.Our project (replace all doors and windows in our 2-storey house with PVC product) was promised to be completed before Christmas 2021, but installation only started at the end of January 2022 due to poor internal coordination, as was explained to me. I was told that the installation would take max. 10 working days, but we ended up living on a construction site for more than 3 months. No planning, poor communication and zero accountability from this company.Elitech's staff turnover is so high that I have dealt with 5 different sales managers since I first approached them for a quote. Each new employee blames everything on his predecessor with no sense for company responsibility. Customer queries and complaints get lost in translation because no-one in management speaks English. Again, no accountability!All employees will readily throw their colleagues and superiors under the bus before they take any responsibility unto themselves.The quality of hardware leaves much to be desired and when you query the shoddy installation, they blame it on the South African labourers. The labourers get zero guidance because the Turkish foreman on site doesn’t speak English and communication is done mostly by hand gestures.Personal items have disappeared from our house during installation and our newly renovated bathrooms got damaged. No apologies and no remedies offered.Sub-contractors that Elitech appointed to do specialised work on the project have asked me for money because Elitech hasn’t paid them in full. Needless to say that those sub-contractors are no longer available to answer for their workmanship defects.According to former employees, there are more customers in the same situation. Two employees have told me that they would leave Elitech due to payment disputes and management’s incompetence.As at September 2022, Elitech refused to install the seven remaining external doors because I said that I will only pay them the due balance once everything has been completed and all snags are resolved because I don’t trust them to finish the job properly if I let go of that leverage.This company is a total disaster and I predict that they will have left the country before they attend to defects under warranty.[Edit:]After I posted the above review in October 2022, Elitech management contacted me and proposed to complete the job if I deleted my review.So I took the review down and the doors were installed. I withheld the final payment pending the many snags that still persist, some of which cannot be resolved without removing doors and windows again.We are back at the point where they refuse to address the snags until I pay them in full, but I have now made my peace with the situation, being poor finishes, damaged doors, leaky windows etc., so I am re-posting my review.It is unlikely that I will let them onto my property again as some of the issues are unresolvable. This company still has a lot to learn, but they are doing it at the expense of their customers.

I enlisted services from Elitech for my new house (Doors and Windows). The quality of service was excellent and even more impressive was their willingness to attend to issues when they arose i.e. after sales service. Their pricing structure was the most reasonable, compared to all the quotes I received. I will definitely use them in my next project.

I recently had Elitech Windows and Doors install new windows and doors in my home and I couldn't be happier with the results. Salih managed the installation and did an excellent job. He was professional, knowledgeable, and a pleasure to work with. The installation process was seamless and the end result exceeded my expectations. I highly recommend Elitech Windows and Doors and would definitely use them again in the future. Five stars!

We installed uPvc window and door frames a while back. Love the natural wood look and so glad we did it! Called them to assist with some fine tuning this week and they came on very short notice. What a great experience, they made sure I was 100% happy with every door and window before they left. Salih and Gift are very friendly and truly the kings of uPvc! Thank you!

The service I received from my first enquiry via google search, which was processed by Bulent was absolutely excellent. The finance team and today when they came for installation by Salih was equally excellent. Without any doubt I would recommend the services of this company . They were reliable professional and courteous throughout.

Excellent service from the start. Safa was very professional and offered excellent advice. Salih Dojan deserves a ten out of ten. He and his team are perfectionists. Thanks so much for the great service. Highly recommended.

Am happy to recommend this business. Great sales and support from Auden. Salih and Gift completed a professional installation within a day. Very pleased with the end result. Took less than three weeks from order to installation.

I would like to commend the sales manager, Auden, who assisted me throughout the installation process. He was extremely professional and would promtly respond to queries. Although the installation timeline was much longer than expected, the quality of the aliminium doors and windows are superior. We also installed uPVC wood look doors inside the house in spaces that required a tailor-made fit. This was the beauty of dealing direclty with a manufacturer - these doors were fitted perfectly to size. Auden also took a final look at each door and window to make sure all was in order and made sure that all finishing touches were done properly. The final product is beautiful, but be open to an extended timeline.

I would like to thank Tolga for the best service one could ever pay for. He is a salesman that cares a lot about his customers. He follows up quality checks and ensurethat he delivers quality on time. He didn't do this alon but great team work with Salih .Salih pays great attention to detail . His efficiency challenged me personally to increase my pace..I appreciate you gentlemen