Cafféluxe

My recent interaction with Caffeluxe only reinforced my opinion of your brand – the Duo machine is excellent for both Espresso and Dolce Gusta capsules. The adjustment for personal preference of strength works reliably well – I like less water than my wife does, so I set one button for her and the other for me. The delivery service is totally reliable (and fast) and best of all, the after-sales service is beyond expectation!

Great experience at the factory shop, very cheap coffee pods and various options to choose from.

Received the best service from Blessing. He repaired by Caffélux coffee machine very quickly and so professionally. I highly recommend visiting the shop for all your coffee needs and any repairs needed for your coffe machine.

It is honestly ridiculous that you get charged R100 for shipping which apparently is same day delivery" but this is week 2 and still nothing was delivered. i called in and was promised it would be delivered the next day and then when i called again to follow up i was told oh

The worst experience ever. They don't respond to queries and still waiting for my order 3weeks and counting

They don't respond to queries. Often out of stock, but some good stuff here. Where's the intense coffee.. Been unavailable for months now???Update. I received a response after this review! I must give credit where it's due. Their delivery is very fast, but free delivery only kicks in when you have spent R500 AFTER discounts are applied.

Went to the showroom today, no price tags on shelves. Staff are friendly and helpful. My order was ready when I got there and they quickly packed my 2nd order which was scheduled for delivery.

Worst ever service . They are deceptive and you can't get a straight answer. Sent 2 machines to be serviced a month ago. Got replacement parts but still have not received machines. I was told they must look for machine in somebody's office. I was told a week ago the friends duo machine will be replaced, and I was then told last week, it'll only end of June. Its now a week later and when I call I can't get past the receptionist who is clearly not honest when I enquire about the delivery of the machines. It was supposed to be sent today but I still have no confirmation. No manager or owner will man up to their terrible service. Its shocking that a Company treats customers in this way. I will not advise anyone to purchase anything from them. If I was able to give 0 stars I would.

Placed an order over 2 weeks ago which was needed for Christmas. They said I would receive the order in 2 days. After a week calling and emailing no response and poor telephonic services. No one responds on their online chat either. I called and emailed to change delivery addresses with no response to emails when following up again a really rude rep named Bernice was actually screaming at me on the phone when they were at fault and extremely late. I am absolutely disgusted with this service and will never use them again. After 2 weeks of frustrating myself they attempted to deliver the package to the wrong address and was told I will receive my Christmas presents in the new year. I hope I can get a refund out of them with less hassle.

Misleading online order. I ordered the 150-pods fill-a-bag deal and only received 120. I called in and they said that's how it is, they don't count they just fill the bag. 30 pods is a lot to be short. They said that sometimes there are only 105 pods in a bag. This is very misleading.